I pre-ordered from their merch store in august and payed almost 300€ fot the item. They delayed the shipping in november and offered me the choice to keep the order or they pay it back. I choosed to keep it since i wanted it so much. I talked to their support about it, and they told me everything is fine and i will get it as soon as it possible. After a few days i checked the order status and it was cancelled. I talked to the support and they said it is cancelled because it is out of stock... I asked another support about the issue and they simply said: "it is cancelled". I waitied half a year for a pre-order, pre-paid item and they didnt even send me a mail or something that it is cancelled. It was pure luck i noticed it. They are the worst shop i ever dealt with. I do not recommend buying from them.