Really an excellent service, the guitars that bax sell ie: budget maybe very well priced but trust me you wont be dissapointed, recently purchased a Fazely tele which is finished better than my tele squire and sounds just as good for a fraction of the price ! on the strength of that purchace i brought the Fazely headless guitar, which honestly i would put up against my stienberger any day of the week, its amazing ! i wish i had found Bax earlier, i would have saved myself a fortune ! easy to use website, updates on deliveries and pretty much from ordering to front door in a week, 100% excellent service, my number 1 goto for new kit, but dont go on my words alone, check them out, and if your not impressed which i highly doubt then the returns process is quick and easy too, i rarely leave reviews but for Bax and the overall service i felt i had to, they deserve it 100%