Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,281 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,281 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had always had good experiences with this shop, however that was before I experienced their absolutely abysmal excuse for customer service. Frankly, if they cannot be bothered to answer a simple email, then I cannot be bothered to buy a £525 guitar from them.”

Helpful Report

Posted 2 days ago

“excellent value headphones the samson 850 they do actualy sound pretty dam good and are comfortable on my ears to whether they are audiofhile i dont know and dont really care as already said they the sound ok to me good solid bass and likewise for the midrange and treble all good cannot fault them especially for the asking price i am well pleased.”

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Posted 5 days ago

“Amp great. Hole in the side of the box on delivery not so good. Missing UK PSU (despite being listed on the packing slip) unhelpful. Lack of response to issues raised. Unacceptable.”

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Posted 1 week ago

“Puchased a studio rack from Bax. Arrived on time as requested. Great product, good service and communication. Would use again.”

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Posted 2 weeks ago

“Great value for the price l wanted a mod project and this guitar is ideal, no sharp frets pick ups sound good. The neck is cheap but ok machine heads do work, trem is good overall a guitar 🎸 to be a workhorse just add better hardware!”

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Posted 2 weeks ago

“The JDI is a great quality unit ideal for recording bass guitar among other instruments”

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Posted 2 weeks ago

“Package poorly sealed, luckily no contents had not escaped ,otherwise all fine”

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Posted 3 weeks ago

“Really nicely voiced speaker when used in Monitor position. Seems to have plenty of headroom at high volume. Also very light and long lasting battery makes it ideal for use outdoors.”

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Posted 3 weeks ago

“EXCELLENT. Very clear details about dimensions. Quick delivery. Superb design and fit.”

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Posted 1 month ago

“This is my 3rd order with Bax Music, delivery was very quick and my pedal arrived in perfect condition :) Many thanks!!”

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Posted 1 month ago

“Ordered the Fazley Coyote SS Plus tele guitar, for £160 all in, this is a great buy, only changed the strings so far, purchased on the Monday & delivered safely on the Wednesday . . .excellent service”

Bax Music 5 star review on 11th August 2025

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Posted 1 month ago

“For the money this Fazley Classic guitar is a great bargain. The build quality is amazing with the Neck pocket being as good as you will see on expensive guitars. Playability is very good to straight out of the box. Very very pleased.”

Helpful Report

Posted 1 month ago

“Fast delivery, dies what it is supposed to do, so I’m very pleased with the y-cable. Thank you!”

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Posted 1 month ago

“Great guitar body at a great price. Delivered quickly.”

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Posted 2 months ago

“The music stand you sent fell to bits when I tred to collapse it after use. The bits fell on the floor, and I have been unable to re .assemble it”

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Posted 2 months ago

“Couldn't find a phone number, which is working. No response to emails so impossible to contact, with my issues.”

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Posted 2 months ago

“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds. What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference. Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”

Bax Music 1 star review on 9th June 2025

Helpful Report

Posted 3 months ago

“Scammed for $670K. Recovered everything with Harry Lucy’s help. harrylucy*977@*gmail.*com | WhatsApp: + 4 4 73 8 8 6 9 7 9 5 8”

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Posted 5 months ago

“Bax took my money 27th March, my flightcase has now disappeared into some kind of Parcelforce limbo, and Bax are not replying to my emails asking what is going on.”

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Posted 5 months ago

“I ordered an item on Friday 29th of March ,you took the money,then I find out you have gone bankrupt,and no orders will be sent, feel I’ve been robbed”

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Posted 5 months ago

Bax Music is rated 4.0 based on 2,281 reviews