“The worst service I ever had. I bought speakers, but because they wasn't as I expected, chinese quality, I decided to turn them back after a week. The shop was delaying all until 30 days has passed. In that time they rejected return, sent me form of repair instead of retour, pretend that don't understand what I write and at the end after accepting my retour they sent me link to fake DHL site. One star, but I would give zero if possible.”
“Sent my speaker back to be repaired as it was still under warranty. Its been 7 weeks and i can't get hold of them. Reading other reviews this seems to be an ongoing problem. Avoid this company.”
“It’s UNFORGIVABLE what they’ve done. What these people did is beyond bad service. A quick search shows this terrible company has a rapidly growing horrible reputation for screwing over their customers.
The people I directly dealt with and who are currently ignoring all emails: Teofilo, and Mariah. Though I suspect these may not be real names.
My experience from someone ordering in the UK:
I bought an expensive keyboard, stand, pedal, and stool, in the rough range of £1000. I ended up with only the stand, pedal unit, and stool and utter silence from them about my missing keyboard.
Where I live it sometimes happens that postal carriers will leave items at the front of the house in a porch that is in full view of the street. Items have been known to be stolen. For anything large I always email customer service first to ensure there will be tracking and items will need to be signed for. An easy back and forth. ‘Teofilo’ confirmed that this ‘of course’ would be the case. I’m happy, so I make the order.
Fast forward, everything is sent separately (fine) and I get a notification items will deliver 4 weeks away. After this note, the keyboard is delivered, and dumped, no signature, on my front porch in a HUGE box while I am out of the house for a few hours. Gone when I return.
In short Bax couldn’t give less of a monkeys about this, having told me ‘they are looking into it’ for weeks, and now, deliberately ignoring all communication. If things go wrong, they will do absolutely nothing to help you. These are the worst kinds of people. I am left with a huge bill at these parasite’s expense.
DO NOT BUY FROM THIS COMPANY.”
“Ordered a guitar for my son. It didn't arrive after several weeks. I sent them an email and did not get a reply. Raised a claim with my credit card provider.”
“Excellent service thank you. As described and arrived on time and in excellent condition well packed good value and quality can highly recommend this product and company. Will be using again.”
“Just bought a little mark 58r head and a 102p traveler cab
The delivery was well packaged and arrived in excellent condition and with in the time frame promised.
Will definitely buy from bax music again”
“I bought the Scout 12 portable speaker in the boxing day sale. Delivery was less than 48 hours. Easy to set up and use. Great sound even with the volume turned up. Look forward to taking it out on the road.”
“I bought a Fazley Sunset Series Dawn HSS Sky Blue Electric Guitar with Gig Bag For £51. A real bargain and a well constructed guitar. Whe I started playing guitar in 1984 I never found anything near the quality of the Fazley for £50. 42 years later I am amazing at the build quality.
The delivery time of Bax was 4 days and no extra cost. an amazing experience.”
“I bought a guitar from Bax in the New Years sale for my daughter's birthday. My daughter was really excited about it as she had picked it. Bax emailed me a day after I'd made the order to say that there was a mistake with the price of the item, and rather than honour the order, they cancelled it. The price is now roughly four times as much and my daughter is heart broken. Very poor service.”
“Bad music was brilliant. I got my product for 70% of usual market value, and it was new, not used. They described the shipping well initially, but not enough with regards to tracking the parcel or a delivery window, but this is ok, as my delivery still arrived in the window initially stated, and my product is as expected, and excellent. Thank you BAX!”
“not fitted the ukulele strings yet, but most surprised by the postal method. They would easily and cheaply fit in small envelope and go letter post, instead both sets arrived separately in cardboard box sent via parcelforce, that explains why I thought it very expensive p&p.”
“Bax didn't despatch to meet the advertised delivery date 23/12/25.
When I phoned on the 24th and was told the items had not been collected I cancelled the order. The lady I spoke with on the phone blatantly lied to me say it had been cancelled because the goods were collected later that day. Bax are without doubt the worst music retailer I've had the misfortune to deal with. Avoid these lying idiots!”
