Bax Music Reviews

Name: Bax Music
Rating: 4.06

4.1 Rating 2,159 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.1

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 10th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Far from the quickest when it comes to asking question and even then their good at going around your request/question. Delivery was OK it got to me are the correct time. Produce wise I purchased a FC318 SC Jnr Guitar for my son. It's OK (ish) I had to spend 3 hours filing down the fret end otherwise you would lose fingers Very sharp to the point of being bloody dangers. Having replaced the Tail bridge with a good one, the one suppled is a fixed version so setting up the guitar is almost imposable. I replaced the Machine heads (total cost and Extra £40 for the lot) the guitar is now very playable. So don't buy this guitar unless you are willing and able to put some time in to get it up to a standard.”

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Posted 20 hours ago

“Bought singular beat buddy good delivery arrived on time small box inside large box no packaging in side large box small box rolling around inside with loose plug (no computer cable included ),unfortunately not what I expected so have to send back returns seems to be straight forward. hopefully refund will be quick and easy all in all seam’s good company shame about poor packaging”

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Posted 22 hours ago

“hi bought 2 classic series FTL218 yellow for my 2 daughters . i think thay are wonderfull exellant finish and the right weight and look fantastic together. i would definatly say well worth the price, a bargin, thank you very mutch , simon scott r”

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Posted 23 hours ago

“Save your hope, time and money! Been let down twice: 1 - Been waiting for a USB for THE WHOLE SUMMER OF "24 for 12/13 weeks and been postponed from one week to another to end-up asking for refund 2 - They've managed to ruin my Black Friday hope, to realise within days that there is no item and indeed a deal seemed to good to be true for a standalone unit; and again, end-up asking for refund. I gave up any hope in Bax Music and looking forward to shop somewhere else.”

Helpful Report

Posted 1 day ago

“The Company on a hole are very good but The delivery company they use are very, very bad. I am still waiting for my parcel. A week later, from delivery date I wish this was the first time but all 3 times I have ordered. With bax .music This has happened. So be very careful with ordering if you need something ASAP.”

Helpful Report

Posted 1 day ago

“Purchased the Fezley Lp318 arrived at pickup point on time, packaging was ok. The guitar looks good but needed setting up correctly massive amounts of buzzing, replaced the strings and adjusted neck, intonation etc. Now it plays and sounds great. I believe if you took the time to set up the guitars before shipping, you would have a lot happier customers. 7/10”

Helpful Report

Posted 1 day ago

“Truly awful! Ordered new guitar and was offered date 5 December as in stock. Nothing arrived, no phone call. Chased on 6 December to be told it had not been collected and they had no idea of when it would be collected...excuse 'we have sold too much and can't meet delivery dates'. Read the reviews. Poor service. I wish I had done more research before ordering. I will now get my credit card company to refund.”

Helpful Report

Posted 1 day ago

“Very happy purchase of Pioneer DDJ FLX10 with extra cables Unbelievable prices Great customer service support Delivered with care by Parcel Force Thanks Bax Music”

Helpful Report

Posted 2 days ago

“Great guitar great price it’s totally exceeded my expectations”

Helpful Report

Posted 2 days ago

“Supper fast delivery guitar well packed .the Michel Kelly copy of a telecaster plays better then my fender mex telecaster”

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Posted 3 days ago

“Excellent service. Quick delivery. Description spot on. Product is exactly what will suit my needs in mobility and speed of setting up...”

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Posted 3 days ago

“Grateful for the item purchase”

Helpful Report

Posted 3 days ago

“I bought two of the Glorious Record Rack 330 to organise my vast collection of vinyl LPs. All I can say is the clue is in the name, they are indeed 'glorious' and I'm so happy with them. They are without doubt the best manufactured and most sturdy flat pack assembly I've ever had. If I had one small criticism it would be that they come with no feet as mine sit on a tile floor with underfloor heating. However, I had some spare round rubber sound isolation pads that I stuck to the bottom with double sided tape and the job is complete. I love them and would wholly recommend these to anybody. Thank you Bax!”

Helpful Report

Posted 3 days ago

“Sire T7 Tele arrived. Parcel Force dropped it out of delivery van! On checking it was OK. Minimum packing. Outside box should have been packed with protective substance. Guitar was inside a Sire cardboard box and seemed OK. Needed set up. Neck bowed and intonation way out. I have fixed it but low E string can’t be pulled back far enough to intonate! Shame as after all that work it’s a bloody great guitar. String change tomorrow and I’ll try and cut the spring on the low E saddle? A set up would have been welcome?”

Helpful Report

Posted 4 days ago

“Ordered a Gibson guitar case for my daughter for Christmas. Turned up in a massive box which looked great. However, I thought I'd better just check it was all OK. prior to the big day. Upon opening the box I found the guitar case wrapped in the filthiest, dirtiest plastic wrapping. It looked like it had already been sent down a chimney!! The guitar case itself was also covered in patches of dirt and dust, which resembled mould. I managed to clean it off no problem, but the packaging it came in all had to be thrown away. I think Bax Music need to do a bit of quality control with their stock. Whoever boxed that item up is a total idiot!”

Helpful Report

Posted 4 days ago

“Ordered Fazley left handed guitar on 28th. Nov.2024 and as of today 6th. Nov. There is no tracking info as to where the package is or when it will be delivered. I have emailed customer service but they don't seem to know where the package is either, i am still waiting for a update. I am very dissapointed as this was a Christmas present for my son. I will not order anything again from Bax.”

Helpful Report

Posted 5 days ago

“I don't understand how they are allowed to sell items that are out of stock. I received an email stating that my order was on its way, but when I went to collect the parcel, I found only a plug adapter inside a large box. I honestly thought it was a prank. A customer service representative informed me that they didn't have the item in stock and couldn't provide an estimated availability date. I recommend avoiding them at all costs!”

Helpful Report

Posted 5 days ago

“Got this microphone at a good price. It was delivered quickly and was well packaged. I am very happy with how it performs. I bought this to use on my acoustic guitar and I have to say that the results are really good. I have tried a lot of microphones over the years and this will be my first choice for acoustic guitar from now on.”

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Posted 5 days ago

“Bought a B stock Gretsch electric guitar from Bax. Came in original box which was ripped but found the guitar to be spotless. No marks, scratches or dinks. Plays like a dream, really happy with purchase.”

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Posted 5 days ago

“I am also waiting for my instrument to arrive, ordered a week ago, no tracking information, apparently packed on the 29th but now lost. Fobbed off the first time I phoned, an investigation now started. Very disappointing as I have used Bax before with no problem. No communication except these invites to review my new purchase!! Advised to phone back next week!!!!!”

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Posted 5 days ago

Bax Music is rated 4.1 based on 2,159 reviews