Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,268 Reviews

76 %

of reviewers recommend Bax Music

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4.0

Based on 2,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, fast delivery, great communication”

Helpful Report

Posted 5 months ago

“Bought Sunday...arrived Tuesday! Amazing. Perfect service, carefully packed guitar and great price.”

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Posted 5 months ago

“Ordered three items, including a £500 mic, from Bax as the website said they were all in stock and I needed them urgently. On the day of arrival I get an email to say the mic was never in stock and they don’t know when it will be. Tried to call but they were “receiving a large volume of calls” blah blah. Replied to customer services email to ask for an immediate refund. No response. Then get another email saying delivery in three weeks time. I don’t have my money any more so can’t buy the mic from anywhere else. Today, a week after delivery was due I get an invoice. It has minuses on it indicating a refund, but no mention of a refund or apology or timescale for receiving my money. Smacks of customer service by AI bot. No contact, no communication. Never ordering from Bax again.”

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Posted 5 months ago

“Fast delivery, packaging was great.”

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Posted 5 months ago

“Excellent cymbals for the price”

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Posted 5 months ago

“Ordering from Bax Music was easy.The lines of communication were great and everything happened as advised. I thought that there were items missing from my order so I telephoned Bax Music. The advisor apologised for the missing items and said they would contact customer service about a £50.00 credit. The next day I was recycling some of the packaging and found the item which I thought was missing. I therefore telephoned Bax Music for them to cancel the £50.00 credit and offered my sincere apology. I thought that Bax Music was trusting, offering great customer service. Thank you.”

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Posted 5 months ago

“Realistic pricing, fast and efficient delivery, well packaged. Have not had to deal with customer service yet and have read some bad reviews!”

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Posted 5 months ago

“Best price I could find for this projector, and could choose my delivery date.”

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Posted 5 months ago

“I recently purchased a left handed Epiphone SG Standard from Bax Music, for a rock bottom, bargain price, and unlike a lot of the Epiphone SG Standards I've tried, this model was fantastic! It plays very well, has a great neck, and the fret installation was very even throughout. Plus it arrived very quickly indeed, and the guitar was well packed. I'm absolutely delighted! 10/10”

Helpful Report

Posted 5 months ago

“BAX Music dispatched the pro bass gig bag promptly and it arrived quickly via Parcel Force, in fact a day earlier than I expected. I was very impressed with the build quality, and although this is a very expensive gig bag I feel reassured that my bass will not be damaged going to and from gigs.”

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Posted 5 months ago

“Excellent product and price, prompt delivery.”

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Posted 5 months ago

“This is a present for my nephew so I hope it will be brilliant”

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Posted 5 months ago

“Guitar arrived on time. There was corrosion around the jack socket and the battery box. The action was poor and I want to return the guitar. Despite following all the instructions, none of my emails or calls have been answered. I am not happy”

Helpful Report

Posted 5 months ago

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Posted 5 months ago

“If I could give no stars I would! I ordered an item on 7th January which should have been delivered on the 10th. It did not arrive. The tracking notice they sent me said 'adsvised' and has said that until now (25th January). I sent emails and tried calling with no response. Several days later I had an email saying they had started an investigation, so I dutifully waited and...nothing happened. I tried phoning again, no response. Eventually they sent me an email asking me to review them as I had my lovey new product..NOT! I also got another email several days later saying they were sorry for the delay but they had started an investigation (yes I know!!!). So eventually I sent this email. Hi. Has there been any progress on finding where my order is? It is now 12 days overdue and you started an investigation on Jan 16th, that's 7 days ago. I have to say that I am not happy about this. The project the item was for has had to be put on hold for now, a delay I did not need. Surely it doesn't take a week to find out where my item went! I ordered and paid for an item which I have not received. If that item was lost by your courier or in your system, that is not my problem. I have paid for and expect to receive the item I ordered or, receive a full refund. Now my preference is to receive the item, because I need that item! Could you not simplify matters and just send me another one? Clearly I am not going to receive the original otherwise it would have turned up by now, and if it does it may well be damaged, in which case I would have to suffer all the problems with returning it. I had hoped to have a great first time shopping experience with Bax, instead I have had a very poor one and very reluctant customer service. So this is likely to be my last shopping experience with you. Believe me no one is more disappointed than me. That was three days ago and guess what...no response. I'm just glad I paid with PayPal at least I have some chance of getting my money back. Want my advice? Avoid Bax music like the plague. I have bought lots of stuff online from various places and service has varied a bit, but always worked. Until I ordered from Bax. Now I understand things go wrong now and again, but its the total lack of customer service that really upsets me. Give them a wide berth and shop somewhere else.”

Helpful Report

Posted 5 months ago

“product delivery time very good. product was incorrect ,even after i spoke to a staff member ,who still got it wrong. returning it is a night mere, Been on the phone for a week even sent a email and no reply back VERY POOR CUSTOMER SERVICE. ALL I WANTED WAS TO RETURN IT , AS IT WAS NOT MY FAULT. tHE PRODUCT WAS INCORRECT. STILL WAITING TO RETURN IT, COME ON BAX CONTACT ME PLEASE........”

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Posted 5 months ago

“I can honestly say that my experience with Bax Music was fabulous!! Fast delivery service and quality goods. Would definitely recommend.”

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Posted 5 months ago

“More than £100 cheaper than the item was being sold for on Early Music. Delivery excellent. This recorder has a good tone and, for the price is an excellent instrument. The one I received had very stiff joints but I’m sure they will ease after time.”

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Posted 5 months ago

“Many thanks, Guys for a top service. I am very pleased with the communications by email. It is a very nice fight case.”

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Posted 5 months ago

“Fazley FYL200BSB-M Buttercup Having been looking for a cheap telecaster copy to modify I came across the Buttercup at half price, only £79! I looked at the spec and read the reviews and had to buy it. It arrived in a couple of days impeccably packed and I checked it over carefully. The description of the colour by Bax was Butterscotch Blonde but it is more of a mustardy colour, but not unattractive. The paint application was perfect, the matt finished neck needed no adjustment, the binding was spot on and the weight was as expected. The frets were nicely finished without any sharp ends but the 22nd fret around the top E wasn't seated properly(easily solved). After tuning and bedding in the strings I checked the intonation and didn't have to change anything. The string heights needed slight adjustment and I think I may need to shim the neck a little to get it perfect. The nut is a plastic item but appeared to have set up nicely. Plugging in to my amp the controls all worked as I expected and the pickups sounded as you would expect Chinese ceramic items to sound but the sustain was quite good. Undoing the control panel you find the usual cheap small pots and 3 way switch etc. I am about to upgrade the control panel, the bridge and a 6 saddle unit and put in Alnico 5 pickups. Later I may replace the machine heads but they are okay for now. All in all this is a brilliant guitar especially for a beginner or for modifying into an even better guitar for little cost.”

Helpful Report

Posted 5 months ago

Bax Music is rated 4.0 based on 2,268 reviews