Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,281 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,281 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery and great prices!”

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Posted 6 months ago

“I bought a Marshall ORI212a cab as a B-Stock item. It was in fantastic condition and at a much lower price than for a brand new one. Delivery was fast & free and the cab is a perfect match for my Marshall Origin 20 amp. Very happy with the product and the service from BAX.”

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Posted 6 months ago

“Fast , well packaged delivery. Great choice of Bass guitars here , easily found what I was looking for. Found my items for the best price . Easy to navigate website with plenty of information about the things you're looking at. Easy ordering , and notifications about the progress of order. Really happy with everything so far . Thanks”

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Posted 6 months ago

“Great I like it but with no manual it's hard to get on with”

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Posted 6 months ago

“Easy to order from Bax website and delivery promptly. Would recommend to my friends.”

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Posted 6 months ago

“Absolute bargain of a guitar, customer service comms and delivery time spot on.”

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Posted 6 months ago

“Great value.Have bought a number of items from Bax Music with no problems.”

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Posted 6 months ago

“Good customer services, fast delivery as advertised, good quality products, value for money. Definitly , I will continue buying from Bax Shop.”

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Posted 6 months ago

“Bought a few music related items. Always a top fast delivery. Will be using vax music again”

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Posted 6 months ago

“I am happy with my purchase and the delivery was fast which was amazing. The adapter is a perfect fit for my keyboard. It took me a while to make this purchase from this company online, but I am happy that I did.”

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Posted 6 months ago

“Great delivery and packaging, stand is good quality , and customer service is good , will always use BAX music 👍🎸🇬🇧”

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Posted 7 months ago

“I am really pleased with the dangelico deluxe Atlantic. The frets are perfect, the style is great and the sound is silky smooth. More than happy”

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Posted 7 months ago

“Item arrived on time and working perfectly”

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Posted 7 months ago

“Great price, fast delivery, great communication”

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Posted 7 months ago

“Bought Sunday...arrived Tuesday! Amazing. Perfect service, carefully packed guitar and great price.”

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Posted 7 months ago

“Ordered three items, including a £500 mic, from Bax as the website said they were all in stock and I needed them urgently. On the day of arrival I get an email to say the mic was never in stock and they don’t know when it will be. Tried to call but they were “receiving a large volume of calls” blah blah. Replied to customer services email to ask for an immediate refund. No response. Then get another email saying delivery in three weeks time. I don’t have my money any more so can’t buy the mic from anywhere else. Today, a week after delivery was due I get an invoice. It has minuses on it indicating a refund, but no mention of a refund or apology or timescale for receiving my money. Smacks of customer service by AI bot. No contact, no communication. Never ordering from Bax again.”

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Posted 7 months ago

“Fast delivery, packaging was great.”

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Posted 7 months ago

“Excellent cymbals for the price”

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Posted 7 months ago

“Ordering from Bax Music was easy.The lines of communication were great and everything happened as advised. I thought that there were items missing from my order so I telephoned Bax Music. The advisor apologised for the missing items and said they would contact customer service about a £50.00 credit. The next day I was recycling some of the packaging and found the item which I thought was missing. I therefore telephoned Bax Music for them to cancel the £50.00 credit and offered my sincere apology. I thought that Bax Music was trusting, offering great customer service. Thank you.”

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Posted 7 months ago

“Realistic pricing, fast and efficient delivery, well packaged. Have not had to deal with customer service yet and have read some bad reviews!”

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Posted 7 months ago

Bax Music is rated 4.0 based on 2,281 reviews