Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,306 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 6th December 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got charged for free delivery on an order over £200. Was told it was because the box was larger than 1m, the item was only max 80cm, they sent it and two other matchbox-sized items in two 1.25m boxes.”

Helpful Report

Posted 2 months ago

“Having played pedal steel guitar in the past, on Fender, Sho-Bud and Marlen guitars I was interested to see how well I could obtain the I-IV-V changes on my lap steel – a converted Telecaster – the equivalents of the AB PSG pedals, with the Certano T-Bender B&G Bender Bridge for Telecasters. It’s a very well-made & designed addition to the Tele, and fitting it was about as simple as you could get for a precision accessory. I can understand that it would be expensive to produce but I appreciate the discount Bax was offering, so I went for it. So for those who may not know, with an open D (or E) tuning the second string raised a whole tone and the third string raised a half tone and the palm levers pressed simultaneously, you should get the PSG I-IV-V chord changes on a lap steel – theoretically: I haven’t mastered pressing the two levers together to their full extent yet, one moving further with the whole tone, and one less so with the half tone change, so I miss mashing the PSG A & B pedals with my feet and the control I used to get. Maybe that’s down to me, but for the moment I’m a bit disappointed on that score. However, using the palm levers individually gives great scope for tone changes like a Sus4 and adds interest and versatility to the lap steel, which I am enjoying exploring. Whether that is enough for me to keep the Certano B&G Bender Bridge I’m not sure, but for now I will keep practicing, and perhaps lower my expectations – and improve my technical ability. HN”

Helpful Report

Posted 2 months ago

“I was delivered a faulty microphone from you last week. I have been emailing you since and tried phoning to arrange returns. But still no response. Frustrating and unnecessary anxiety due to poor communication and customer concern.”

Helpful Report

Posted 2 months ago

“Horrendous. I bought a bass for £491. The bass needed to be returned for repair. It was gone 3 monhts and returned (after pushing) without the rapair completed. I sent back again for a replacement to be sent. The replacement never came. I have chased and chased for over 6 months. Offer of voucher came and then was withdrawn when I accepted. Awful. I can not believe a company can act this way in this age. £491 is a significant amount of money. Fraudsters. Do not use.”

Helpful Report

Posted 2 months ago

“Great shopping experience :) Will continue buying again!”

Helpful Report

Posted 2 months ago

“I had always had good experiences with this shop, however that was before I experienced their absolutely abysmal excuse for customer service. Frankly, if they cannot be bothered to answer a simple email, then I cannot be bothered to buy a £525 guitar from them.”

Helpful Report

Posted 2 months ago

“excellent value headphones the samson 850 they do actualy sound pretty dam good and are comfortable on my ears to whether they are audiofhile i dont know and dont really care as already said they the sound ok to me good solid bass and likewise for the midrange and treble all good cannot fault them especially for the asking price i am well pleased.”

Helpful Report

Posted 2 months ago

“Amp great. Hole in the side of the box on delivery not so good. Missing UK PSU (despite being listed on the packing slip) unhelpful. Lack of response to issues raised. Unacceptable.”

Helpful Report

Posted 2 months ago

“Puchased a studio rack from Bax. Arrived on time as requested. Great product, good service and communication. Would use again.”

Helpful Report

Posted 3 months ago

“Great value for the price l wanted a mod project and this guitar is ideal, no sharp frets pick ups sound good. The neck is cheap but ok machine heads do work, trem is good overall a guitar 🎸 to be a workhorse just add better hardware!”

Helpful Report

Posted 3 months ago

“The JDI is a great quality unit ideal for recording bass guitar among other instruments”

Helpful Report

Posted 3 months ago

“Package poorly sealed, luckily no contents had not escaped ,otherwise all fine”

Helpful Report

Posted 3 months ago

“Really nicely voiced speaker when used in Monitor position. Seems to have plenty of headroom at high volume. Also very light and long lasting battery makes it ideal for use outdoors.”

Helpful Report

Posted 3 months ago

“EXCELLENT. Very clear details about dimensions. Quick delivery. Superb design and fit.”

Helpful Report

Posted 3 months ago

“This is my 3rd order with Bax Music, delivery was very quick and my pedal arrived in perfect condition :) Many thanks!!”

Helpful Report

Posted 3 months ago

“Ordered the Fazley Coyote SS Plus tele guitar, for £160 all in, this is a great buy, only changed the strings so far, purchased on the Monday & delivered safely on the Wednesday . . .excellent service”

Bax Music 5 star review on 11th August 2025

Helpful Report

Posted 3 months ago

“For the money this Fazley Classic guitar is a great bargain. The build quality is amazing with the Neck pocket being as good as you will see on expensive guitars. Playability is very good to straight out of the box. Very very pleased.”

Helpful Report

Posted 3 months ago

“Fast delivery, dies what it is supposed to do, so I’m very pleased with the y-cable. Thank you!”

Helpful Report

Posted 4 months ago

“Great guitar body at a great price. Delivered quickly.”

Helpful Report

Posted 4 months ago

“The music stand you sent fell to bits when I tred to collapse it after use. The bits fell on the floor, and I have been unable to re .assemble it”

Helpful Report

Posted 5 months ago

Bax Music is rated 4.0 based on 2,306 reviews