“I got charged for free delivery on an order over £200. Was told it was because the box was larger than 1m, the item was only max 80cm, they sent it and two other matchbox-sized items in two 1.25m boxes.”
“Bax took my money 27th March, my flightcase has now disappeared into some kind of Parcelforce limbo, and Bax are not replying to my emails asking what is going on.”
“Although their equipment and price are good dead delivery, it's absolutely shocking, it never gets delivered on the day you select this is the fourth time this has happened to me with this company i have been told twice. I would receive a discount code for next time. And it never happens what are the other music companies would be better”
“Still not received my item. And by most of the reviews on here people have the same problem. Surely customer service should be trying to sort the problem out or use a different courier...”
“Not happy at all. I have not received my item that cost over £300. No information about where it is or what’s happening. I may never use Bax again. I have been waiting patiently for nearly two weeks!”
“I have purchased the odyssey flight case for my flx10, for the price I have paid, I am pretty disappointed with the quality especially the finish around the angle joints, they are not flush, rather some are sticking out, I don't think this was caused during transportation, even though the box has had a knock and there is a hole on one side. The sticking parts are at opposite sides.”
“It’s said for a week my item has been dispatched but Parcelforce have said there been nothing received their end… I’ve sent three emails to Bax and had no response”
“Hi there we ordered a lightweight keyboard for our children to practice before their next piano lesson. We ordered the keyboard on a Thursday and paid £9.99 for it to be delivered next day, or by Saturday it said, and it came the following Tuesday! The keyboard is fabulous the kids use it every day but the service could be better.”
“First I did not know I was charged £5.95 for postage and packing until I finished with payment. I went on customer service to cancel, I did this 5 times and they did not answer, they just sent the items. I thought it was free P&P your help and customer services are a Joke”
“Almost two weeks and still no sign of my delivery. Stuck in a DX depot. Maybe good in the Netherlands but avoid in the UK. Just look at the other reviews. I hope they will fix this soon!”
“Great price, great service but the delivery was 5 days after stated. I have constantly changed my plans to be at home and was constantly disappointed with very little information”
