Bax Music Reviews

Name: Bax Music
Rating: 4.03

4.0 Rating 2,353 Reviews

75 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,353 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 6th December 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery service good”

Helpful Report

Posted 1 month ago

“While I'm very happy with bax product the delivery was disastrous, no email to say when it was coming and it was left behind next doors car?! My neighbour went out and the parcel was completely exposed to the public, thankfully it was still there when I got home. So please change your courier service Parcel force.”

Helpful Report

Posted 2 months ago

“Having played pedal steel guitar in the past, on Fender, Sho-Bud and Marlen guitars I was interested to see how well I could obtain the I-IV-V changes on my lap steel – a converted Telecaster – the equivalents of the AB PSG pedals, with the Certano T-Bender B&G Bender Bridge for Telecasters. It’s a very well-made & designed addition to the Tele, and fitting it was about as simple as you could get for a precision accessory. I can understand that it would be expensive to produce but I appreciate the discount Bax was offering, so I went for it. So for those who may not know, with an open D (or E) tuning the second string raised a whole tone and the third string raised a half tone and the palm levers pressed simultaneously, you should get the PSG I-IV-V chord changes on a lap steel – theoretically: I haven’t mastered pressing the two levers together to their full extent yet, one moving further with the whole tone, and one less so with the half tone change, so I miss mashing the PSG A & B pedals with my feet and the control I used to get. Maybe that’s down to me, but for the moment I’m a bit disappointed on that score. However, using the palm levers individually gives great scope for tone changes like a Sus4 and adds interest and versatility to the lap steel, which I am enjoying exploring. Whether that is enough for me to keep the Certano B&G Bender Bridge I’m not sure, but for now I will keep practicing, and perhaps lower my expectations – and improve my technical ability. HN”

Helpful Report

Posted 4 months ago

“Amp great. Hole in the side of the box on delivery not so good. Missing UK PSU (despite being listed on the packing slip) unhelpful. Lack of response to issues raised. Unacceptable.”

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Posted 5 months ago

“not the greatest of microphones”

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Posted 1 year ago

“Far from the quickest when it comes to asking question and even then their good at going around your request/question. Delivery was OK it got to me are the correct time. Produce wise I purchased a FC318 SC Jnr Guitar for my son. It's OK (ish) I had to spend 3 hours filing down the fret end otherwise you would lose fingers Very sharp to the point of being bloody dangers. Having replaced the Tail bridge with a good one, the one suppled is a fixed version so setting up the guitar is almost imposable. I replaced the Machine heads (total cost and Extra £40 for the lot) the guitar is now very playable. So don't buy this guitar unless you are willing and able to put some time in to get it up to a standard.”

Helpful Report

Posted 1 year ago

“Purchased the Fezley Lp318 arrived at pickup point on time, packaging was ok. The guitar looks good but needed setting up correctly massive amounts of buzzing, replaced the strings and adjusted neck, intonation etc. Now it plays and sounds great. I believe if you took the time to set up the guitars before shipping, you would have a lot happier customers. 7/10”

Helpful Report

Posted 1 year ago

“Great turnaround and good snare. Just really disappointed that my Sela cajon just doesn't sound 'snarey' even with the extra snare 😞”

Helpful Report

Posted 1 year ago

“I bought a Roland Gaia 2 (not B Stock), and got a B Stock unit. The box had been opened and the re-packing was not great. There were fingerprints on the front panel. So, full price but a B Stock experience. The synth works fine, a soft cloth and a factory reset sorted that out. But it's not what I paid for... certainly my last Bax purchase. There are loads of retail options.”

Helpful Report

Posted 1 year ago

“Tension bolts were rusty on brand new items. They don't grip too well and take considerable time to fit and remove. Design choices are a little odd, considering they are made using solid & heavy duty metal etc. Just don't mount very well. The mic adjustment boom is fine, but the spring rod & tension screw idea isn't well executed. Glad they were reduced.”

Helpful Report

Posted 1 year ago

“They actually had stock of the custom power supply I needed for my Waldorf keyboard and at a reasonable price. However, postage costs were high for a small item and the packaging box arrived damaged with a big tear in that the supply could have fallen out of. I suspect that this was done deliberately somewhere in the postal system because the box had Bax Music all over it and someone thought there might be something valuable inside. I would suggest Bax use postal boxes that are anonymous to stop this happening.”

Helpful Report

Posted 1 year ago

“A small item packed in a huge box. I did wonder why the postage was so expensive. The item was a little bashed up but still functional. There was zero packaging cushioning inside the box, so it just rattled around in there!”

Helpful Report

Posted 1 year ago

“Ordered an FST118 and received anFJH100 instead”

Bax Music 3 star review on 21st May 2024

Helpful Report

Posted 1 year ago

“I bought a Cort G280 select for the bargain price of £248 and I'm happy about that. However, the guitar was the last one in stock and that usually in my experience means it's been returned by a customer. This was no exception as it wasn't packed correctly in the box and was covered in grubby fingerprints (the usual tell tale signs). I've bought quite a few guitars recently and have no problems with spending a bit of time setting them up. This guitar required two whole days of correcting lots of issues with it's playability as everything was totally off and needed adjusting. The top E string wasn't even connected to the tuning peg and was just flopping around in the box too. Now that it's all done, this is a really nice guitar. The pickups sound beautiful and strat like, with a clear bell like tones. The neck is super smooth and well finished and the guitar itself looks really classy. If it had arrived looking brand new and reasonably playable I would have given it five stars.”

Helpful Report

Posted 1 year ago

“No communication whatsoever and haven’t received my order it’s been a week now”

Helpful Report

Posted 1 year ago

“Ordered a lighting bridge truss. Arrived with no physical signs of any damage to the outer packaging. Started to assemble it only to find one of the clamping knobs damaged as well as one of the top hats. Immediately emailed customer service. After a few days and no reply (seems to be the normal), had no option but to put the stand into service (was bought for a job), and with no where to store the cardboard boxes, they were promptly put to recycling. Eventually a reply from Max -- they wanted the full thing back, just for the sake of a star knob and cap that would have fitted in a small envelope!!! Explained that the unit was now on a job and the packaging was gone, could they send just the replacement items -- was told NO!!! the full thing had to go back. What an absolute mega impact on the carbon footprint to send the very large boxes all the way back, to have a replacement one sent back out again, all for the sake of what could have been a very small box or Jiffy bag. Gave up trying to reason with Bax, and ordered replacements from Amazon. £9 for 12 of them!!. This is not the first time this has happened with stands from them. Will think seriously about ordering again due to poor customer service, considering the amount I have spent with them over the past couple of years.”

Bax Music 3 star review on 16th March 2024

Helpful Report

Posted 1 year ago

“Tracking didn't work during delivery and I had to phone when item didn't arrive on expected day, eventually arrived the next day. A little disappointed when I opened my outer packaging to find the inner packaging of my £850 purchase squashed at one end and also covered in dust. Surely a couple of minutes to inspect and clean the box before packing wouldn't be asking too much? Luckily there was no damage to the unit due to the manufacturers internal protection. Further disappointment when I unpacked to find it was fitted with a Euro plug instead of a UK 3 pin plug so I had to contact Bax Music again and am now waiting on delivery of the correct power lead before I can test my new purchase. Its the little details than can make all the difference.”

Bax Music 3 star review on 8th March 2024

Helpful Report

Posted 1 year ago

“Product and service as expected but guys, come-on. The packaging was way over size for the contents of a pack of strings and a string winder that I expected to arrive in a jiffy-bag style envelope. As such delivery was delayed beacuse the post-office couldn't deliver as I was out at work. I will definitely think twice before ordering again.”

Helpful Report

Posted 1 year ago

“Guitar arrived inside a huge Bax box & would have been rattling around/should have been packed better.Nothing on outer box to say fragile or handle with care !. Good email communications & arrived on time.Outer box also damaged when received.Feel lucky all was ok.More care should have been taken.”

Helpful Report

Posted 2 years ago

“I bought a table top music stand Konig & Meyer 12400. The item arrived later than expected as the delivery was advertised as Parcelforce 24. When it did arrive on January 8 the exterior package was compromised and a very large hole was present and the content (the stand itself) a much smaller box was rattling around inside as there was no packaging. So, someone thought it appropriate at Bax to send my item without packaging within an unnecessary very large box which I'm itself got torn opened. My wife accepted the package on my behalf as she thought she was doing the right thing. I wouldn't have. Is the music stand okay. Yes it is. But please more appropriate packaging.”

Helpful Report

Posted 2 years ago

Bax Music is rated 4.0 based on 2,353 reviews