Bax Music Reviews

Name: Bax Music
Rating: 4.03

4.0 Rating 2,353 Reviews

75 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,353 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 6th December 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad music was brilliant. I got my product for 70% of usual market value, and it was new, not used. They described the shipping well initially, but not enough with regards to tracking the parcel or a delivery window, but this is ok, as my delivery still arrived in the window initially stated, and my product is as expected, and excellent. Thank you BAX!”

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Posted 1 month ago

“not fitted the ukulele strings yet, but most surprised by the postal method. They would easily and cheaply fit in small envelope and go letter post, instead both sets arrived separately in cardboard box sent via parcelforce, that explains why I thought it very expensive p&p.”

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Posted 1 month ago

“Great back up customer service. Timely delivery and excellent price.”

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Posted 1 month ago

“Fabulous price, great product, quick delivery, good coms. Nice one.”

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Posted 2 months ago

“Great guitar arrived in good condition and plays well after a quick tune up.”

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Posted 2 months ago

“Realistic pricing, fast and efficient delivery, well packaged. Have not had to deal with customer service yet and have read some bad reviews!”

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Posted 1 year ago

“More than £100 cheaper than the item was being sold for on Early Music. Delivery excellent. This recorder has a good tone and, for the price is an excellent instrument. The one I received had very stiff joints but I’m sure they will ease after time.”

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Posted 1 year ago

“Great price and great service!”

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Posted 1 year ago

“I had 3 confirmations item was shipped but took longer than anticipated to receive think this is parcel force issue rather than bax”

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Posted 1 year ago

“Bought singular beat buddy good delivery arrived on time small box inside large box no packaging in side large box small box rolling around inside with loose plug (no computer cable included ),unfortunately not what I expected so have to send back returns seems to be straight forward. hopefully refund will be quick and easy all in all seam’s good company shame about poor packaging”

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Posted 1 year ago

“Great guitar great price it’s totally exceeded my expectations”

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Posted 1 year ago

“Sire T7 Tele arrived. Parcel Force dropped it out of delivery van! On checking it was OK. Minimum packing. Outside box should have been packed with protective substance. Guitar was inside a Sire cardboard box and seemed OK. Needed set up. Neck bowed and intonation way out. I have fixed it but low E string can’t be pulled back far enough to intonate! Shame as after all that work it’s a bloody great guitar. String change tomorrow and I’ll try and cut the spring on the low E saddle? A set up would have been welcome?”

Bax Music 4 star review on 7th December 2024

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Posted 1 year ago

“Would have been given a 5 star rating but the set of strings came in an enormous box. Usually they can be put through the letter box.”

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Posted 1 year ago

“I love synths but not deep on synthesis creation. Need fast easy to access presets to play with and learn. This is the first synth I’ve ever had ( I’ve had plenty ) that is enjoyable to create your own sounds. The illustrated and animated mini screen is actually awesome at telling you, in real time, how your effecting the sound. The layout makes sense, the controls are intuitive and fun. And the sounds are sublime. Really impressed with this unit so far, very enjoyable to play and use.”

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Posted 1 year ago

“Nothing wrong with Bax Music ,it’s just the accordion gig bag I purchased, One review said it fits like a glove, that’s the problem it fits too tight I’m having Difficulty sipping it up,could do with having a bit more wiggle room, not much room for the straps, have to be careful sipping round the corners of the keyboard liable to scratch them with sip , otherwise it’s a good sturdy well made gig bag”

Bax Music 4 star review on 8th October 2024

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Posted 1 year ago

“Good value for money guitar, promptly delivered and good to go.”

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Posted 1 year ago

“Microphone received promptly & in working order but packaging leaves a lot to be desired in as much as, the lack of packaging material - in the box containing mic-box - allowed the contents to rattle around inside...not a great idea. I was not at home for the delivery so Parcel Force driver left my parcel on my front-doorstep in full view of passing traffic..not impressed PF..!”

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Posted 1 year ago

“Purchased a Pioneer DJ PLX-500 Turntable at the best price from BAX. Delivery was efficient and very well packaged. Contacted customer services about missing items but little help. Found the parts when preparing to send back as a return. If you buy this item, the pick-up etc is buried inside the styrofoam packing, not obvious. Now, very happy with my purchase, it's excellent quality and value for money.”

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Posted 1 year ago

“Good price, fast delivery. One star off for poor packaging. Item was rattling around, fortunately the manufacturers box was very good. The power supply was not boxed but was undamaged.”

Bax Music 4 star review on 22nd July 2024

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Posted 1 year ago

“nice peace of kit but parcel force let me down so had to wait 2 1/2 days extra because my post office isn't open weekends”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,353 reviews