Gary Bedford
Still waiting for shipment to arrive I purchased a Modal Cobalt8 37 key synthesiser from this company on Monday June 28th 2021 - Delivery quoted Friday July 2nd 2021 - Thursday 1st July delivery was handed to Hermes Courier and a message arrived stating "Shipment was a Little to big to deliver and will be delivered by a specialist Hermes Courier due to size within the next 48 hours" Approx. Keyboard size. - 56cm. wide - 45cm deep. - 12 cm thick This is not a large keyboard. 4 days later - 6th July 2021. - Email from Hermes. "Out for delivery. Your friendly local courier will try to deliver between 13.00 and 15.00 today" Update - "Your friendly local courier will now try to deliver between 12.00 and 14.00 today " Great it would arrive 1 hour earlier. Nothing arrived now 10pm at night. Verdict. I purchased (attempted to) from Bax Music as their address was in Folkestone Uk. Good professional looking web site and good array of quality equipment. I am now currently £529 out of pocket - No keyboard, dealing with a courier company that cannot deliver an instrument not much larger than 3 shoeboxes and a Friendly Courier that not only cannot keep to time lines, but doesn't deliver the goods at all. Adding insult to injury Bax Music have asked me for a review. So here it is. Don't purchase anything from this company and Please make sure Hermes are Not the Friendly Courier who are claiming to deliver it to you.
2 years ago
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Bax Music has a 4.0 average rating from 1,989 reviews

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