Ordered a new guitar and amplifier on Tues 29th June, for Friday (2nd July) delivery. 6 days later and it has not been delivered, and Bax Music have ignored any and all attempts to contact them via email, their contact form and social media. I do not know if I'm going to get my order or not. They also do not have a Live Chat feature as stated on reviews.io, and the phone number is automated, so may as well not exist either. I am over £300 down, no idea where my items are and if I'm going to get them, and no idea if I'll even be able to get a refund since they are ignoring me. Absolutely awful customer service, I would use ANY other UK music instrument supplier if I were you, had nothing but good experiences with other suppliers, whereas Bax use the worst courier service known to man and then ignore their customers.