Terrible or non existent customer after sales support. Received an email this morning asking me to leave a review. In terms of the guitar pedal this is impossible as I have not received it! I have emailed and telephoned Bax Music to which there has been absolutely no response. Queries are certainly in my case resolved within an hour. The Hermes tracker page has continuously shown that they are expecting a package from Bax but no more. In the absence of any dialogue difficult to know what course of action to take next.
4 years ago
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