Simply…dreadful service. Don’t be fooled by competitive prices in their website it’s not worth the hassle and time wasted. If you can’t provide decent communication with your customers, you shouldn’t be in business today. I’ve no idea when we will receive the products we purchased in good faith and from your response today it seems neither do you. Who writes a response like this to a concerned new customer using an order number that the company shared with you… Thank you for your reply. I am unable to see the order on your account and was wondering if you had a second account with us? I couldnt find your order with that number but our system has been playing up recently. I apologise for the inconvenience. If you have any further questions, please don't hesitate to contact us. Please just let us have a refund immediately so we can spend it elsewhere with someone who cares about customer service and actually have products to sell.