This is not a review about the item as I have already got one and the quality of the Pioneer turntable bought is unquestionable. So, on to Bax. My order didn't arrive on the date advised. Mixed messages regarding delivery date on receipt of order. No prior warning from either Bax or Hermes as to eventual arrival date and time. Nil response to emails from me until I threatened to cancel the order. Telephone query not answered - automated service promised call back within 24 hours - I'm still waiting FIVE days later. No apology for the delay in delivery. Poor communication and customer service all round. Refunds and returns process is very poor. Wouldn't buy from Bax again. Nearly a "buy cheap, buy twice" situation.