I had ordered guitar bag mid July for end July delivery. This date came but got bounced back as Bax hadn't received delivery . Come the end of August I still hadn't received it, Bax were updating me but the latest update was end September to me . I cancelled my order and was offered alternatives but wanted this particular bag in this specific colour. Cancelled my order and went back to the 2 companies I usually use . When I was initially looking they had them in stock but were dearer, now they didn't have them either. Ironically when searching again it came up that Bax had it but as B grade stock. I went back on and reordered and got it a few days later, it's in perfect condition . Bax had kept me informed on delivery dates on my original order. The only reason I didn't give them 5 stars was because no one had offered me the B stock as an alternative. This was my first order with them but would use again .