Adequate contact post sale of guitar. A bit upset abt Hermes delaying delivery because they kept attempting delivery to another house with same number and needed guidance for something so clear. Arrived in a large piano box and a soft box within the large box so well protected Guitar is beautiful at first look, close look you can easily pick out chips that have actually been covered/coloured with marker ink to hide them which is disappointing. Im not much bothered because you get what you pay for! OK to use as a starter of a decorative object i would say. Needs retuning again and again but again thats what happens with new strongs. Sounds acceptable