On the 27th of February I ordered a Fender Player B stock Telecaster, having in the past purchased two other B stock guitars I was fairly confident that this transaction would have the same happy outcome.
The package duly arrived on the 29th and upon opening it I can honestly say it is the worst packed guitar I have ever received. It had been wrapped in one layer of the small bubble wrap and thrown in a single Bax box with a bit of other big plastic bubble wrap which appeared to be doing nothing as the guitar was rattling about in the box.
Opening the box and unwrapping the guitar I was surprised to see it was still in one piece. How ever upon inspection the following became apparent.
1: It was filthy dirty with white dried spots all over the body which took a while to clean off, it was also very dusty and dirty.
2: It had sustained a knock to the back corner of the upper body which has cracked the paint and forced bubble wrap in the cracks.
3: The guitar neck has a really bad case of fret sprout all the fret ends are sticking out of the neck and need sorting out before it is comfortably playable.
4: The bridge pick up works intermittently and will just cut out while using it.
I understand that it was a B stock guitar and I can live with the odd scratch I could even sort the crack out and the fret sprout but to find that the bridge pick up is not functioning correctly is a bit much.
Having emailed them on the 30th and have still not heard back, I went ahead and sorted it myself. The wiring looked like a short sighted baboon had soldered it. I re wired the pots which seems to have sorted the pick up out. I fixed the crack and refinished it and dressed the frets and cleaned and polished them.
I really should not have had to have done this but I have time on my hands and I really did not fancy packing it up and shipping it back to them.
All in all very disappointing customer service.
2 years ago
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