As of yet I still haven’t received the order. After not hearing anything, and the Parcelforce app not recognising the Order number, I sent an email asking for clarification to Bax. I then followed this up with a call and was informed the lorry was stuck in customs. My email had not warranted a reply. They said they had No idea as to how long the lorry would be held for and then I receive notification of a failed delivery attempt from Parcelforce. I’m still waiting for their next attempt. Communication from Bax has been left wanting and I would be hard pressed to consider ordering with them again.