The service on this occasion was not up to scratch. We ordered cables that were needed by a specific date. We ordered and paid the additional £9.95 for the courier delivery. This didn’t happen. 2 days after the order the items still hadn’t been dispatched. This caused us great inconvenience and we had to hire the cables locally. What is the point of offering this service if you cannot honour it? In the end we were refunded the courier fee, but nothing else for the additional cost to us of hiring or for the inconvenience. Sadly we need a reliable company to deal with. BAX aren’t that company.