I ordered an Audio Source expression pedal from BAX on Friday 14 July, with a target date for delivery of Thursday 20 July. On Monday 17 July I received separate notifications from both BAX and ParcelFrorce (courier) that the product was in the ParcelForce system – ‘Advised’. When on the 20th I saw on the ParcelForce page that the product was still ‘Advised’, I phoned BAX about my concerns. Their agent told me that the product was in Kent, would get to me and that they would consider compensation if it was late. I was so taken aback by the blasé attitude of the BAX agent that I decided to conduct further communication via email. Apart from Sunday 23 July, I have emailed BAX at least once a day – and sometimes twice - enquiring about the whereabouts of the product and when it would be delivered. I have received no response whatsoever from BAX. The ParcelForce page still says ‘Advised’ – see attachment. Before beginning this dispute, I tried to phone BAX but the phone just rang out. I am beside myself with frustration at not having any response from BAX and not knowing when, if ever, I will get the product. I have raised a dispute with PayPal which I will escalate later today. I am also going to file formal complaints with Trading Standards and Companies House.