Very poor experience with BAX Music. Payment taken before I received my order. My order failed to arrive when promised. Subsequent promised delivery dates were not met. Call backs from Support staff never happened and promises made were broken. When it finally looked as though my order had been lost they agreed to dispatch another one however would not say when I would receive it just given a vague “ hope” date with dispatch promised “as soon as possible” i.e no date. I then said I wished to cancel my order but they wouldn’t let me so I’ve had to contact my Credit Card Company and raise a Section 75. A very bad experience with BAX Music and will certainly never be buying from them again.