I recently bought an Ovation Celebrity Elite guitar and some accessories (stands, capo and string winder from Bax. The website was very easy to use. I also had follow up e-mails and kept informed about delivery and customer care, which made the experience more personal than other similar sites. The order arrived within a couple of days, on the date specified. They were well packaged and labelled and everything was perfect. They also supply a handy companion guitar tutorial for free which has chord structures and instructions of how to set up and string your instrument with QR code links to videos . Very helpful for a novice.