Exactly the same problem. I ordered a guitar and wanted to cancel the next day. Wrote several emails but no reply. No one attends to calls. The website said refuse the delivery. Hermes brought the delivery and I refused. Yet Hermes sent me an automated message that my delivery was successful. Wrote back to Bax about my refund but its been more than a month no reply. Horrible service. Definitely not worth spending my money.
5 years ago
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