I had an engineer out on Wed 22 Dec who supposedly fixed my boiler... it stopped working Christmas day l managed to put pressure back in boiler but it went again in the night l am now unable to put water in boiler. I have had no heating or hot water since Boxing day. After 2hr-15min and 2 phone calls on the 27th trying to get through they said they couldnt come until today 30th even after I repeatedly told him l am 72 and being disabled and classed as vulnerable he didn't seem interested told me to get a electric heater. I have now received a call the 30th to say that they can't come today due to engineer being ill. Will come tomorrow. I have not been able to have a shower or anything else that requires hot water. To say l am disgusted is an understatement. The boiler was installed in Nov 2019 so under warranty for 7 yrs. What a joke.... In the middle of winter . Am l satisfied with Baxi care . I don't think l have the words to say how angry and cold l am .