“Got a a Baxi boiler installed 1 year ago from a company with a good reputation ,got it serviced by them when due, fault occured heat xchanger replaced engineer said dirty system caused it, if it happens again they will not repace it, boiler had a 6 year guarantee BUT if a enhibitor and a filter installed then guarantee becomes 10 year guarantee which was done, contacted installer said system had been flushed and cleaned at installation and filter cleaned at service, Baxi engineer No. 833 left, I discovered NO heating called Baxi help line was told next available appointment Sat 30th Nov. date now Wed.27th Nov. Bitter cold here tonight, called installer out he found water inside the caseing also a small wire not been re plugged into the control board. Now waiting on Baxi engineer on Sat. as installer said to get them to check inside caseing as he found water, just incase Baxi engineer has left a leak. Shocking customer service and incompetent engineer.”
“At first I though that they where legit, and I trusted them I never new that they where scam, after three successful trade I got scammed $350,000 I was so depress and I was looking for a way to recover my money, until I came across people testifying about How ๐ฌ๐ฎ๐ฉ๐ซ๐๐ฆ๐๐๐ฌ๐ฌ๐๐ญ๐ฌ๐ซ๐๐๐จ๐ฏ๐๐ซ๐ฒ199300@๐ ๐ฆ๐๐ข๐ฅ.๐๐จ๐ฆ) help them recover there money, then I decided to give it a try to my world my money was recover back to my account in less than 72 hours, if you are a victim of scam kindly contact ๐ฌ๐ฎ๐ฉ๐ซ๐๐ฆ๐๐๐ฌ๐ฌ๐๐ญ๐ฌ๐ซ๐๐๐จ๐ฏ๐๐ซ๐ฒ199300@๐ ๐ฆ๐๐ข๐ฅ.๐๐จ๐ฆ
Wh-a -ts- A-p-p โช+54ย -9ย -3-7-5-1-ย 4-7โ8-7-4-6”
“Awful customer service, incorrect information provided on the phone, charged for call out when engineer did jot carry out the annual service. A level of rudeness that canโt be justified.”
“4 weeks after boiler stopped working properly
Twice would not wait to move a car
Drove off twice refused to do work
3rd time got it working and one hour later not working again
Tenant leaving now no heating 4 weeks”
“No Customer Care!
A one star review is actually a compliment for this cowboy company. My boiler is 11 months old and had a fault with the water pressure not going up past 0.6 when it should between 1.0 and 1.5. bar and itโs been this way for a while. I phoned Baxi as itโs under warranty and they came out straight away which was good, however the engineer said he couldnโt get the pressure any higher and didnโt know how to fix it, told me to get in touch with the installer and then left for another job.
30 mins later at 6pm I noticed the boiler was leaking onto the floor so I rang Baxi and explained the engineer couldnโt fix the boiler and now the boiler has a leak which wasnโt there before and WAS NOT THE PROBLEM. I asked for them to send someone out to stop the leak and the reply I got was โIโm not given that option on the screen to send someoneโ. I explained your engineer has caused the leak and I need someone out to stop it. She said thereโs nothing I can do you need to get in touch with whoever fitted your boiler. She had no empathy and no interest in helping me what diabolical customer service!
I am now left with a leaking boiler and a watermark on the ceiling - plus the reason we originally called Baxi out is still a problem. In a nutshell I have a boiler under warranty as itโs less than a year old, and no one to fix it. Avoid this company at all costs as they are not interested in the company just your money!”
“I have a baxi 400 boiler, it's been serviced regularly and still under warranty. I had a issue with my boiler so contacted baxi who sent a engineer out to take a look. My boiler is situated in my kitchen attic space so the engineer could not look at it due to health and safety reasons,which I totally understand if that is company policy. The engineer informed me that he would order the parts for me and they would be delivered to my address. One week later, no parts, no heating, no hot water. And no joy from the call centre. Overall a completely unprofessional service by all involved. The calm centre were ringing back within the hour. 24hours later no call back, no parts no explanation. Well played Baxi you have completely had my eyes out here by doing very little to help. And after all under warranty. (Worthless warranty cover). AVOID,AVOID, AVOID at all costs.”
“Baxi boi;er recommended by my plumber mate.
System developed a fault, called Baxi 0800 on Tuesday morning unable to get engineer visit until Saturday morning - they "only have a few engineers in this area".
I'll update this review when the engineer has been.
Not impressed with response time so far”
“I MUST SAY DON'T FALL A VICTIM LIKE I DID, THEY FROZEN MY ACCOUNT AND WAS DENIED ACCESS TO MY OWN MONEY, IT WAS SO TIRING THAT I HAD TO CONTACT THE Supreme assets THEY WERE QUICK AND HELPED ME GET MY MONEY BACK Visit the refunding team :
W-H-A -T-S -A-P-P : โช+54ย -9ย -3-7-5-1-ย 4-7โ8-7-4-6โฌ
Email: ๐ฌ๐ฎ๐ฉ๐ซ๐๐ฆ๐๐๐ฌ๐ฌ๐๐ญ๐ฌ๐ซ๐๐๐จ๐ฏ๐๐ซ๐ฒ๐๐๐๐@๐ ๐ฆ๐๐ข๐ฅ.๐๐จ๐ฆ”
“Moved into a new property only 3 years old, there is a Baxi combi boiler fitted and I have had nothing but problems with it for the last few weeks. After reading terrible reviews regarding your customer aftercare service I called my local plumber to come and take a look as my first problem was no hot water, when he realised it was a baxi he sighed saying he wouldnโt touch these boilers with a barge pole.
Anyway he started work on the boiler , got the hot water working again with a new part, then explained there was so much c- - p in the system and corroded parts that needed replacing , he did so much then said that it wasnโt cost effective to do anymore work on it, he has got it working for now but I will be looking to replace it with a vaillant combo boiler in the next year. For a boiler thatโs less than 3 years old my plumber said itโs an absolute shambles, I really am very angry and upset especially as I have lost my husband and my mum in the last few months and have had so much expense anyway, my plumber has kindly tried to keep costs down as much as he can, but Iโm still left with a hefty bill.
Not happy at all.”
“I arranged to have my baxi boiler service on the 9th May with Tracy, due to the property not being occupied and a 2hr drive away I contacted them the day before to confirm and was informed it was.
Needless to say no engineer attended and they did not let me know that he wouldn't be attending.
I then foolishly decided to give them a second change and another visit was arranged for the 24th July this time with Sharon Dickinson. On the 18th I emailed requesting confirmation of attendance, which Sharon confirmed on the 20th, I then rung in on the 23rd and once again had confirmation of attendance from Sharon. Come the 24th with no engineer I called in the afternoon to ask what was happening. I first got Tracy in customer services who said there was no engineer visit showing for my property today and that Sharon Dickinson can't book engineers in. I then called again and got a gentleman who said it was showing on his system that the visit was cancelled this morning at 7.45 - but could not explain why I hadn't been informed. I then asked to speak to a manager - and I'm still waiting for the manger to contact me. I am also waiting for them to return the money they demanded I pay in May .
Baxi do not give a dam about their customers and therefore I would urge you not to buy their products since you will receive no support once they have your money.
They are a total farce and haven't got a clue how to operate.”
“I have already wrote a review but I wish to add another due to the reply I received from Baxi, I want to say that it was a Baxi engineer that damaged my floor in the attic due to a leak they โ supposedly fixed 2 years agoโ so they obviously tell lies to make themselves look better”
“Baxi what a joke, Iโve been waiting for a Baxi engineer to fix the leak in my boiler that is causing my electricity to trip many times a day still no one, the engineer who came to fix this problem came here in May, he broke the board then refused to fix it in the meantime Iโve had to pay ยฃ450 to get it done rang them this morning to tell them the board is fixed to be told I have to go up the attic and take pics for proof, I canโt climb up the attic due to my disabilityโs had the told me they wanted proof I would have had the guy who fixed it to take picsโฆ fuming with this company is an understatement”
“Everything and you're so dishonest.
It's been a nightmare.
3 buckets of water before it heats up, causing large water bills.
Flooded kitchen and a huge fight with baxi.
Took over a year and my kitchens ruined.
I don't have enough time to explain everything, just don't trust them”
“I have a 18 months year old baby and my boiler is still in warranty, they gave me and appointment for 1 week time the engineer came knocked the porch door and by the time we came down he quickly took a picture and ran even after calling for him. My child is in hospital and they still asking me to wait, if I ask someone else to fix it they said they will void the warranty this company is inhumane.”
“Our Baxi boiler is under warrantee. I am retired and my wife and I had no hot water or heating for over one week. When the Baxi engineer arrived he informed me that he would not work on the boiler because it was in our loft and he would not go up the steps nor work near an open hatch. On reiterating to him our somewhat desperate situation he did leave the part needed for our own engineer to fit - an easy 5 minute job. Baxi Boilers only asked me prior to their call if there were any animals on the premises and was there easy access to the property, nothing more.
Needless to say our engineer, who originally fitted the boiler on our new build bungalow, was far from impressed. I doubt if he will be fitting Baxi boilers again.”
“Boiler under warranty, needs a replacement gas valve. Engineer turned up, refused to work on the boiler ( fitted by a baxi registered company) because it was too close to the worktop and he might bang his head. Health and safety. What use is a warranty when they refuse to do the job. He even said if he worked for a smaller company he'd do the job, it's just Baxi rules! Still no heating or hot water, need to pay a new plumber to fix it.”
“Wish I'd read these reviews got a boiler installed by one of their approved engineers 4 weeks ago it has only worked for about a week, baxi engineers not turning up when they say they will having to take time off work, customer service not interested and now no heating and hot water again. They say they will send an engineer tomorrow if he doesn't turn up will have to go down the legal route, I am a very unhappy and angry customer”
