“Trying to get in contact with Baxi is a nightmare .
We had a tx at 9.30 this morning saying the engineer was on his way to service the boiler .
Still sitting waiting now at 1645 .
Spent the last hour trying to find out what was going on just to be kept on hold .
Not a great service .”
“Honestly, I didn’t expect much at first, given my past experiences—but they completely changed that. From day one, they handled my case with care and urgency. Their transparency and consistent updates made all the +1—(706)—25—1—08—54 difference.”
“Honestly, I didn’t expect much at first, given my past experiences—but they completely changed that. From day one, they handled my case with care and urgency. Their transparency and consistent updates made all the +1—(706)—25—1—08—54 difference.”
“This is an update of my previous review. I eventually had my warranty restored to me, but only after a flurry of emails about necessary documentation, with the necessary information coming piecemeal and after, eventually, a gas engineer phoned them and got them to send me necessary handbooks and forms. The unhelpfulness was very stressful.”
“My installer, who had kept all the documentation, folded without notice. I reported a change of servicing company. Baxi seized the opportunity to ask for various proofs, knowing full well that I couldn't provide them, so that they can avoid honouring the warranty.”
“My EcoBlue boiler is now almost 9 years old and out of guarantee. It has been a nightmare. It has leaked every year since I got it. Same problem every time. The diverter valve is plastic it should be aluminium. I should have demanded a new boiler in the beginning. I now have a local firm fixing it for me. Time for a Worcester boiler I think.”
“Sudden increase in cost of annual servicing because "cleaning the filter is extra" even though it was done as standard previous years. Was told "you must've been undercharged". Really?!
Engineers are ok mostly. One did leave our filter leaking though and luckily i noticed it before he left.”
“Guy on phone said he can't send an engineer out until he speaks to the warranty company, it's 5 years old with full service history suppose to be 10 year warranty wtf?”
“Invested in a new Baxi 170L Main Direct and the off peak immersion overheated within a week and the on-peak shortly after, leading to me calling the plumber back in and then an electrician to troubleshoot at extra expense. After ruling out other issues and reporting it to Baxi, the thermostats were both replaced and configured differently to minimise overheating issues. With my previous old system the immersions lasted several years. Baxi are not taking responsibility for the inconvenience caused by their setup on a brand new product and consider a warranty fix to be sufficient. Their customer service is mostly good but I have low confidence in their products given the immediacy of issues. Use them at your own risk!”
