“I cannot express how utterly disappointed and frustrated I am with my experience with Baxi and their boiler. The nightmare began when my under-5-year-old Baxi boiler started displaying a fault code that supposedly only a Baxi engineer can fix, at the absurd cost of £360.60! This alone should have raised a huge red flag about the quality and reliability of their products.
Reluctantly, I decided to book a Baxi engineer visit online, hoping that their so-called "specialists" would be able to resolve the issue promptly. However, my optimism was quickly shattered when I discovered that there was no booking made at all! It is shocking that a company this big can mess up such a fundamental aspect of their service.
To make matters worse, when I explained that there were vulnerable people in my household who were left without heating or hot water, their response was cold and unempathetic. The best they could offer was a next-day appointment.. This lack of concern for their customers' well-being is downright appalling.
Since the installation of the Baxi boiler, it has been nothing but a constant source of trouble. Countless issues have arisen, causing inconvenience and discomfort for my family. It is clear that their boilers are of poor quality, and their supposed warranty is nothing more than a marketing gimmick to entice customers into purchasing their subpar products.
Considering the exorbitant repair costs and the extremely unreliable service, I have had enough. I have decided to cut my losses and replace this nightmarish Baxi boiler with a product from a reputable and higher-quality manufacturer. I refuse to waste any more time and money dealing with a company that clearly cares more about profits than their customers' well-being.
My advice to anyone considering a Baxi boiler is simple: steer clear! Don't be lured in by their lower prices, as you will undoubtedly end up regretting it in the long run. Go with a trusted brand that values its customers and stands behind their products.”
“I recently had to call for a engineer to a rental property my gas registered engineer called baxi and explained what he thought was wrong the engineer turned up not knowing what the issue was he thensaid he had fixed it only for my tenants to phone my engineer to say it was still leaking reported again and and same engineer was coming the next day but didn’t turn up it took six days for someone to repair it leaving my tenants with children with out hot water the communication between operator and engineer was nonexistent very poor service”
“En engineer can to my property on Monday and said my boiler was fixed. Without 10 minutes of him leaving the issue I had with my boiler continued I call straight away and they said he couldn’t return to my property as he had gone to the next customer. The next space they had for another engineer to come out was the Wednesday, I waited in all day that Wednesday called at half past 3 to see if someone was still coming and the women placed me on hold spoke to the engineer who’s run I was on and he confirmed he’ll be with me before 6pm. 5:40 I phoned back and spoke to a man who said I’m not even booked to see anyone today!! I reassured him I had spoken to someone earlier that day and they spoke to the engineer themselves he said he’s not sure who the women spoke to because no one is booked to visit me! He was the most rude, unhelpful person I have ever spoken to! I obviously complained as by this point I was fed up of you company messing me around as I have two young children in my property with no heating or hot water for five days! He then proceeded to say his shift was finishing at 6pm so he’s not listening to this and ended the call on me! I have never recieved customer service as poor as this company in all my life. If I ever need a boiler again or anyone else I know I will 100% not be recommending Baxi at all as the customer service is appalling! Never have I had the phone put down on me by a member of staff because it was coming to the end of his shift. Absolutely appalling! It was only that I got my plumber to give this company a call and complain himself as he is an Baxi supplier that they finally came out on Thursday. Funny that they couldn’t help me because I don’t make them money but when a plumber that fits their boiler calls to complain something gets done! Shocking!!”
“Terrible service rude customer care ..had issue with boiler it turns out to be a trial boiler what never went into service so can not get parts still waiting 3 weeks for new boiler joke of a company I’m sure it’s illegal shady very shady bang on your door like the police all about easy money and quick fixes not professional”
“Despite our installer registering our boiler for the 7 year warranty over 2 years ago, Baxi now claim to have no record of this. Therefore will not send an engineer out. Be very careful with this company. Despite having a warranty Baxi refuse to acknowledge it due to an issue with their system. All stemmed from attempting to book an engineer visit weeks ago & we still have a leaky boiler & no engineer has been scheduled in. With young children in the house, this kind of service is unacceptable. 0 stars.”
“I have paid £108 for a service and nobody came I waited in all day as I was told, I have been tryingvto call the service number for 3 days "no answer" what a dreadful company,o have emailed customer support 4 times no reply, I will be seeking legal advice tomorrow.”
“Waited an hour to get an answer then decided to hang-up. What a terrible service provided by a supposedly reputable company! Very disappointed. Will look for an alternative boiler manufacturer next time!”
“bought baxi as it was under the impression these boiler are reliable with 7 years warranty but i was completely wrong boiler broke down after the year and when i tried to ring baxi no way you contact them basically 7 years warranty is just lie and scam don't ever buy baxi again full of craps”
“Well i rang on thursday no hot water said that due to bank holiday monday i wont be seen till tuesday so whole weekend without hot water plus boiling up kettles for water is expensive worrying already about fuel costs this winter due to it all going up so dont want to do that so bathing in the cold water i cant believe that no hot water is ok not to have for 5 days”
“Bad customer service, wasn’t given appointment straight away last time the boiler broke having a newborn in the house the lady on the phone didn’t seem to care whatsoever , also I have the Engeneer coming every year to fix the same fault over and over again. Avoid Baxi boilers at any cost”
“Had the boiler less than a year, I've had to have them back out twice for different reasons. The engineer who came this time tried to pull the door off the wall to get to it rather than unsrew the screws. He was rather rude when i explained what the problem was, he wasn't listening and had to tell him 3 times. Then when asked if he had put the door back on he said no and refused to put it back on. After asking him a few times he did but his body language and the way he was speaking wasnt very nice at all. I've only put 1 star as it doesn't give you an option of zero”
“Had our boiler serviced today by Daniel
. He kept us informed regarding time of arrival. Daniel was polite and very efficient. He answered all queries and wore a mask at our request. Thank you Daniel. Excellent”
“what an absolute joke of a service
December we had our new boiler put in and straight away we had issues. Now we are in may 3 boilers in and we still have not got one that works.
Call them you get know where. email you just get told one is on order but out of stock so there's another 3 weeks waiting just for it to turn up plus I've still got the old ones sat here. I've got more in stock than you”
“Bad customer service, couldn’t book a repair for me and made me wait hours until I manage to book it online!
Boiler quality is even worse have it for 6 years now. Had 7 repairs so far... this sums it all!”
“Booked a boiler service for mar 31 it was confirmed then received email saying they could not do it because they didn't have full address they had my postcode and number if they had put postcode it would give address I phoned to get it sorted and was told I'll put you on hold while I sort it will be a few minutes 20 odd minutes later still on hold put phone down I updated my address rebooked for Apr 4 then get a phone call saying it would be over 6 weeks to boiler serviced because they need information from D&G.Baxi have all my details so why 6 weeks.phoned D&G to cancel they were not happy i was cancelling and new nothing of taking 6 weeks to send my information there's no way i would ever buy a Baxi product again they don't deserve customers when they treat people like this”
“If I could give minus rating I would. Two pensioners, husband 75 clinically vulnerable and susceptible to cold, left freezing for two weeks. Engineer promised on two occasions but didn't show up. Supposed to come today but again no show. On hold with customer service who couldn't help because they are sitting at home taking the flack from angry customers because the managers are refusing to deal with their customers. Absolutely disgusting company shameless.”
“We developed a leak in our boiler. Still under warranty, From start to finish everyone was so efficient and helpful. Engineer Gareth texted and phoned to confirm time. He was so professional, wore a mask at all times so we felt safe. Kind and helpful. Well done Baxi for employing such a professional young man. Thank you Gareth.”
