“Mason had a high level of competence - he identified and solved a problem with the boiler, and was efficient, well organised and did not waste time.
In addition, he was friendly and explained things clearly to us.”
“Had our boiler serviced today by Daniel
. He kept us informed regarding time of arrival. Daniel was polite and very efficient. He answered all queries and wore a mask at our request. Thank you Daniel. Excellent”
“We developed a leak in our boiler. Still under warranty, From start to finish everyone was so efficient and helpful. Engineer Gareth texted and phoned to confirm time. He was so professional, wore a mask at all times so we felt safe. Kind and helpful. Well done Baxi for employing such a professional young man. Thank you Gareth.”
“Rang Baxi at 08.00 on Monday, got through at 8.30 (excellent for a Monday after the weekend), dealt with Sarah who answered efficiently all my questions and engineer booked for Wednesday. Told to expect a call Wednesday from the engineer (Gordon). Had a text first thing Wednesday to confirm all was still on track. Gordon rang at 09.00 to advise would arrive between 12.00 and 14.00. He arrived at 12.15 and the job was satisfactorily completed by 13.00. He was very pleasant, answered my questions and most importantly fixed the boiler. Excellent service, amazing to get it done just 2 days from calling in the middle of the cold spell. I think more people put comments on when they have a bad experience than the many who have good service. Well done Baxi”
“Couldn't have been more than satisfied with the service Andrew gave, repairing my Baxi boiler, his knowledge was a credit to him and the company.l cannot thank him enough detecting the problem”
“My Baxi Platinum as performed excellently for the 8 years I have had it.
When I bought the boiler it was the best boiler recommended by Which. I don't bother with servicing the boiler, a friend who is a Gas Safe boiler engineer told me not to bother and best to leave things undisturbed.”
