Rang Baxi at 08.00 on Monday, got through at 8.30 (excellent for a Monday after the weekend), dealt with Sarah who answered efficiently all my questions and engineer booked for Wednesday. Told to expect a call Wednesday from the engineer (Gordon). Had a text first thing Wednesday to confirm all was still on track. Gordon rang at 09.00 to advise would arrive between 12.00 and 14.00. He arrived at 12.15 and the job was satisfactorily completed by 13.00. He was very pleasant, answered my questions and most importantly fixed the boiler. Excellent service, amazing to get it done just 2 days from calling in the middle of the cold spell. I think more people put comments on when they have a bad experience than the many who have good service. Well done Baxi