“This is an update of my previous review. I eventually had my warranty restored to me, but only after a flurry of emails about necessary documentation, with the necessary information coming piecemeal and after, eventually, a gas engineer phoned them and got them to send me necessary handbooks and forms. The unhelpfulness was very stressful.”
“Baxi boi;er recommended by my plumber mate.
System developed a fault, called Baxi 0800 on Tuesday morning unable to get engineer visit until Saturday morning - they "only have a few engineers in this area".
I'll update this review when the engineer has been.
Not impressed with response time so far”
“There is nothing wrong with the boiler. However, when my service was booked through them, they texted on the day to say it was cancelled and gave me an alternative apt. I couldn’t make. The only alternative to rearrange meant me ringing them. I was on hold for at least 40 minutes. The service was above average cost and I had to pay in advance so all in all, not good service at all and in future I will get someone else to service.”
