Helping to buy a car for my partner, we saw and reserved a car, all seemed fine. Noted that it was very dirty, I was assured it would go through the valet centre. Arranged to pick up the car at 2pm on Tuesday. Came Tuesday, waited for 1 hour, still no car there ready. It was still being prepared apparently. Bit annoying as we'd both come out of work but hey, mistakes happen. Agreed to come back tomorrow. Came back the next day. Car was filthy, and hadn't been cleaned. I said to the person dealing with us that we were annoyed that the car wasn't ready when they said it would be the day before and now we've come back and it's not cleaned like specifically agreed. The guy said we could wait while they clean it. I said no we've both left work again, we need to get back, we'll take it and bring it back to be cleaned at the weekend. He said no not going to happen. I said but you said you'd clean it and you didn't. Guy still said no, we’d have to wait there if we wanted it cleaned (Like on the written signed paper!) or come back a third time to collect the car. In the end, we just took it as the car was needed. I was really annoyed they hadn’t done what they said they would. Called and spoke to someone after getting home and asked “Are you sure you don’t want to clean this and just hold your end of the deal? Is this the company’s final view” and they said yes, you’ve left the site now and we won’t do anything. Okay so cleaning a car, a minor thing but it’s the principal. They said they would and they didn’t and then weren’t that fussed to sort. Also it’s a bit disheartening picking up a dirty car costing £1000’s and getting into this nonsense argument. And there’s a limit to how many hours we can both be out of work waiting to collect the car we’ve paid for. So these guys don’t do what they say they will. When called out and picked up on it, they don’t care. They lie. Like seriously, just go somewhere else. If they made such a meal of cleaning a car, imagine what they would be like if something more serious were to happen or need sorting. Stay away. Also, encase the owner posts a reply to claim any deniability. He knew what was happening and happened. He knew forwell and did nothing. Couldn’t care less about his company giving even okay customer service and sticking to a written deal. Note - This review from 3 months ago as I wanted the warranty period to pass before posting this.