Firstly before I go onto write this review I would like to thank Tom, the service manager for helping to help sort the car out and listening to my concerns! As for bcs, like many of the other reviews , I was very disappointed with the service and attitude of the staff when I phoned to complain about the car! Again like so many other people the car wasn't ready at the time agreed for collection , it was dirty and the front bumper was hanging off one side,the rubbers on the door posts were loose . We mentioned this after taking the test drive and these were fixed at the time, supposedly! After returning home, approx 10 miles away as I parked it on the drive the undertray fell onto the driveway! The bumper right underneath the car was badly scratched and had come off again at one side! Bolts were missing. I cannot understand how these faults were not put right before selling it, none of these were mentioned in the advert! I contacted bcs and saw Tom,the service manager who agreed to sort the car out as I was intending to have a full refund, which I was entitled to! Also the V5 had my name spelt incorrectly so I had to return it to be amended! Overall i would not recommend BCS! I too don't understand how they have the AA recommendation!!