I lost $10,000 to this broker, I started having this issue 5th of November 2019 and i had to reach out for help.
I got my money recoup on the 10th of February 2020 by the help of a Great Recovery company who I was refer to by truspilot and gave me back a good news.
click on Lilliebowker(AT)hotmail DOT com for a referral if you were in my shoes.