I have only bought from Bear Grips just recently but what solidified my decision to be a recurring customer with them is their desire to make the consumer feel they are the most important thing about their business. When I received my wrist wraps, there was a card that said I could choose a free gift - no obligation at all. To my surprise the free gift was more than my initial purchase. That tells me Bear Grips is committed to making the customer a life-long customer. They will always have my business! Plus, their emails are fun to read as well. Thank you Bear Grips, for a quality product and for being an outstanding business.