The items I ordered were not dispatched after 2 weeks. I chased customer services and was told the package would be sent in 2 days...a week later, I still didn't have it. It was only after threatening legal action that I finally received a response telling me that the parcel would be dispatched for express delivery. Why this had not already been done is unclear, as by that point over 2 weeks had passed! Finally, almost 3 weeks later, the parcel arrived...with all the items substituted without warning or approval and in different quantities!! I am now demanding a full refund...at this point they are just fraudulent!