Items came on time as described but with a note highlighting their loyalty programme - something that wasn't mentioned at the time I purchased. And guess what - they don't award points retrospectively, even though the item I bought was £80. So rather than being halfway towards a reward with them, I feel that they've been quite disingenuous. Trying to get someone's loyalty after they've made a purchase but not letting them count that purchase is never going to make me feel good about buying from them again. I feel a bit conned, truth be told. There are so many beauty sites out there who I can buy from who do highlight their loyalty programme at the time of purchase.