We Ordered an item that was pictured and described on the website, A Britney Spears Body Souffle, firstly I wanted to order enough to get free postage but was limited to only 3 for I had to pay postage When the items arrived they were wrong, not as pictured or described I contacted customer services who abruptly said they would look into it and I would get a call back, but all I got was an email apologising that the item was not available and info on website was wrong and so to return items via prepaid postage attached for a full refund, I questioned the lack of helpfulness via email as this was not what we wanted as it my wife uses the "wrong product" send so we were happy to keep them but thought they could still done the full refund including postage was it was a big advertising mistake on there part but didn't receive a reply, I think they could have done a better job of satisfying the customer