Absolutely vile the way i was spoken to by the manager in Ealing Broadway & the head office of this horrible company. I shopped in Beauty Base for the FIRST time & had purchased a expensive bottle of fragrance it turned out to a faulty product. They blamed me for tempering with it & made me feel so low & told me they would lose the money if they send it back to the supplier! I was so shocked by that comment. They never acknowledged my questions or worries all they cared was about losing out on money but what about me as a customer wasn't i losing out too on the money i actually spent on this item?! They disgust me as a company & i will never ever shop there again or in any Beauty Base stores again they do not treat customer's with respect. I hate this company so much i am not a satisfied customer & they never even acknowledged my needs at the end of the day. I never wanted the money back just something for them to sort out about this faulty product so i can actually START using. So disappointed in this awful company!!!