The gift voucher I bought was never received yet my money was taken. I waited a week knowing that Covid may delay things. I was told after I emailed them that I was sent an email. This email said the voucher 'should' be sent today to the email address advised. This did not happen and I was told it would be reported to the IT department. I requested a refund through paypal and sent a bank transfer to my neice as waiting 15 days for an email voucher is not acceptable.
7 months ago
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