My boyfriend bought me a Dimond ring soon after It was catching and the claw was lose, they said it had to go to Canada for repair, It was then lost months went by , I complained and picked another ring, I have had this 2 years and hardly wore it as I work for NHS and rings are not allowed, I noticed a Diamond has fallen out and it’s gone out of shape a little , Again it been sent away to see why , the lady said may be down to wearing it , what rubbish it Coast £4,000 And hardly used , I would never buy anything from this shop ever again , and I have always used Beaverbrooks for years their rings are not well made and you should be able to wear a diamond engagement ring every day with worry about it , I am so Angry and upset 2 rings both faulty and hardly used.