Beaverbrooks the Jewellers Reviews

Name: Beaverbrooks the Jewellers
Rating: 3.27

3.3 Rating 45 Reviews

56 %

of reviewers recommend Beaverbrooks the Jewellers

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3.3

Based on 45 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Ralph Lauren Earings were too thick to fit my Mum's ears! Told to return for a refund to be considered... advised no refund as they showed signs of being worn?!! Well, yes she tried to put them in her ears and they didn't fit? Why else would I be returning them? Natalie from Customer Services.. Waste of my time and I feel less intelligent for dealing with Natalie and her nonsensical argument and illogical rationale for declining my refund.”

Helpful Report

Posted 1 week ago

“Snapped chain on a £500 necklace after one use told to buy a new chain for £150 very flimsy and quality does not reflect the price”

Helpful Report

Posted 2 weeks ago

“I wasnt going to actually complain about your service But now I will On a recent visit to your store in Oldham My previous visit was August /September Was served exceptionally well Everything was perfect Shown me everything sat me down made me feel really welcome Please note I expected the same service today but did not get this from fern On the 18th October Served by fern I was requesting to look at your mens boss items She asked which ones and brought some out But I wanted to see more she said I cannot bring them all out And to be honest it was a matter of a couple of trays After waiting about for her to show me Then actually choosing Then I decided I wanted earring to match Which she tried to show me from the side of the inside window door Then I chose Then still left stood there waiting I rather expected to be sat down in the seating area like I did last time But no she offered nothing of that at all Maybe she thought at first I was not going to buy and I just wanted to look Only she can answer that Anyway Further to a phone call of my son this morning on his birthday He said Mum I just won’t wear them So I told him to go back for a refund As he did today. Around. 1-15 They said they could not refund because they had no cash Told him that Stockport had money available and for him to go there which he refused Then she accused him of being aggressive Still refusing to give refund Because of the cash situation Then after some length of time She found £160 in notes and £1 coins the rest If she knew she had that cash in the first place Why oh why did she make such a atmosphere in the shop And trying to turn it all around on my son I don’t know the ladies name as the refund receipt was in ferns name but I’m sure my son said it was not her I personally have bought from you over the years After this I’m considering taking my custom elsewhere And to actually send me the refund receipt Was actually appalling. Service from Yourselves Because say he didn’t want to tell me it was not he’s thing And how hurt I would have been I would love to hear what your staff. Have to say on both matters Not a happy customer Copy of my email with no reply”

Helpful Report

Posted 1 month ago

“I’ve bought a few watches on line. Firstly a Bremont s2000 which was marked, sticky residues and a few marks and scratches, not stickered with any protection. Was only one in stock and bought at sale price so I kept. Another was a Doxa 300 bronze which upon closer instruction all 4 lids were marked and again no protection. Even though it’s nothing major paying £2k+ you would expect immaculate. I will never buy from bbrooks again. They refuse to supply the watches in factory protection, why? quality control, not likely but that’s what they told me.”

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Posted 5 months ago

“Just looking into the window of your Metro centre store. Iv shopped there a few times. Two staff members inviting us in. No I'll buy something was my reply. Yes I did,I bought a bracelet costing £525. Sales lady Pamela won me over with a glass of fiz and took my rings away for cleaning. Perfect sales lady.”

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Posted 5 months ago

“Totally unethical. They inflate the price prior to offering it for sale. They apparently (according to the assistant manager of customer services) usually put items in the sale when low on stock. Absolutely untrue. Shop with an independent jeweller.”

Helpful Report

Posted 6 months ago

“I purchased a Gucci g frame watch at the Trafford Centre branch on 09/05, for £1260. Upon checking it at home noticed it had several scratches on the side. I called the store 1st thing on Friday who apologised and stated I could return it to Bolton for a refund. The Manager at Bolton store refused to accept the watch back in stock and after a call to Angie at Trafford centre branch I was advised to wait till 6pm after she had investigated. I got a call to say it was not within their policy to accept a to return in that condition. Even though they sold it to me in that condition. When I asked if she had spoken to the sales assistant who had sold it to me, she stated she had not and could Not answer my question regarding her “investigation!”. I suggested she spoke to her sales assistant first TBH it shouldn’t be my place to tell a store manager how to investigate a matter! Ridiculous state of affairs, happy to sell a watch in such a dreadful condition they won’t accept it back. Managers stating “investigations” performed when responsible staff aren’t even asked about the sale. A response from a senior manager would be appreciated Date of experience: 11 May 2024”

Helpful Report

Posted 7 months ago

“Watch arrived well packed and on time but with missing documentation that for a watch that cost over £3k is not good. Emailed customer service and was told to send the watch back so a replacement could be ordered however, this is a limited edition watch that is sold out everywhere so I asked that if I sent it back could they guarantee to source a replacement but Rachel from customer service choose not to answer this question. I then called the 0800 number but after 30mins on hold had to give up. I only ordered the watch from BeaverBrooks as it had sold out everywhere else and I can see why others choose to use more reputable jewellers. Anyways, first time using BEAVERCROOKS and the last.”

Helpful Report

Posted 8 months ago

“Bought a sapphire and a diamond ring for my wife for our 45th anniversary and took it back after 2 weeks because the claws on the ring were pulling threads from whatever my wife wore. She ruined at least 4 dresses. Took the ring back to the store in Bracknell, Lexicon, not for refund but to get it sorted and the gentleman, who served me was so arrogant and simply refused to do anything about the ring. When I persisted he said take it to a private jeweller to get it repaired. This service is disgraceful, the staff are all over you when they want to sell you the product but when anything goes wrong, they are so rude and arrogant. Will never shop there again. I’m in my seventies and have never had any jeweller behave like this, would advise people to think twice before shopping there again.”

Helpful Report

Posted 8 months ago

“My boyfriend bought me a Dimond ring soon after It was catching and the claw was lose, they said it had to go to Canada for repair, It was then lost months went by , I complained and picked another ring, I have had this 2 years and hardly wore it as I work for NHS and rings are not allowed, I noticed a Diamond has fallen out and it’s gone out of shape a little , Again it been sent away to see why , the lady said may be down to wearing it , what rubbish it Coast £4,000 And hardly used , I would never buy anything from this shop ever again , and I have always used Beaverbrooks for years their rings are not well made and you should be able to wear a diamond engagement ring every day with worry about it , I am so Angry and upset 2 rings both faulty and hardly used.”

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Posted 9 months ago

“Went to Basingstoke shop with a broken chain still under warranty. Sinead was so lovely, kind and helpful. She gave us options for a replacement or longer chain. She didn’t rush us. All the staff seemed friendly but thank you Sinead. You’re a star.”

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Posted 1 year ago

“Amazing mens jewellery price range 4 everyone quality is brilliant”

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Posted 1 year ago

“Used them a few times and easy site to use and very quick turnaround. Received goods the following day. Excellent service.”

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Posted 2 years ago

“The actual branch of Beaverbrooks I use is really good and friendly staff. My problem is with insurance I bought to cover an expensive ring and them refusing to replace the ring even though it is covered for Loss they are saying its not covered. I have provided all documentation requested (Police report, Lost Propery report etc) so it is ongoing with me appealing their decision. Shocking service, all I want is my ring replaced as the stated in the policy when sold to me.”

Helpful Report

Posted 2 years ago

“Beaverbrooks staff were fantastic. I give them a 5 star rating .They were really helpful and knowledge able. I am really happy with my purchase thank you😁👍5*”

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Posted 2 years ago

“Beaverbrooks were so helpful with us today in Exeter, their customer service was fabulous....such a lovely touch putting a little birthday note on my purchase.....looking forward to shopping with you again.”

Helpful Report

Posted 2 years ago

“I was served by Kayleigh at the Newcastle Eldon sq stall. She was very understanding, professional and knowledgeable and I was confident in my purchasing decision as a result. Love my platinum wedding band, can't wait to wear it forever :) thanks very much Kayleigh, you are brilliant at what you do!”

Helpful Report

Posted 3 years ago

“Bought a watch from Beaverbrooks and the Crystal broke after a month. Spoke to Customer Services and they said send it back. When they got it back they said it was accidental damage. The watch was a present and was not used. No way was it accidental damage. On reaching reviews of this company I noted that this is an excuse they use quite frequently. With Beaverbrooks the customer is not right they are. The customer is a liar. Avoid Beaverbrooks. Their customer service is awful.”

Helpful Report

Posted 3 years ago

“Extremely professional and reliable service. Customer service are very polite informative and helpful. I cannot fault this company. I’ve done business with them twice now. Price was good as well. Packaging is excellent as is the dispatch process.”

Helpful Report

Posted 3 years ago

“Amazing customer service. I were served by Fran, she was so helpful and Beaverbrooks are so lucky to have have employed someone as wonderful as her. Thank you so much. Will be shopping there again in the near future.”

Helpful Report

Posted 3 years ago

Beaverbrooks the Jewellers is rated 3.3 based on 45 reviews