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Beaverbrooks the Jewellers Reviews

3.5 Rating 39 Reviews

62 %

of reviewers recommend Beaverbrooks the Jewellers

Company Reviews

3.5

Based on 39 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Basingstoke shop with a broken chain still under warranty. Sinead was so lovely, kind and helpful. She gave us options for a replacement or longer chain. She didn’t rush us. All the staff seemed friendly but thank you Sinead. You’re a star.”

Posted 10 months ago

“Amazing mens jewellery price range 4 everyone quality is brilliant”

Posted 1 year ago

“Used them a few times and easy site to use and very quick turnaround. Received goods the following day. Excellent service.”

Posted 1 year ago

“Beaverbrooks staff were fantastic. I give them a 5 star rating .They were really helpful and knowledge able. I am really happy with my purchase thank you😁👍5*”

Posted 2 years ago

“Beaverbrooks were so helpful with us today in Exeter, their customer service was fabulous....such a lovely touch putting a little birthday note on my purchase.....looking forward to shopping with you again.”

Posted 2 years ago

“I was served by Kayleigh at the Newcastle Eldon sq stall. She was very understanding, professional and knowledgeable and I was confident in my purchasing decision as a result. Love my platinum wedding band, can't wait to wear it forever :) thanks very much Kayleigh, you are brilliant at what you do!”

Posted 2 years ago

“Extremely professional and reliable service. Customer service are very polite informative and helpful. I cannot fault this company. I’ve done business with them twice now. Price was good as well. Packaging is excellent as is the dispatch process.”

Posted 3 years ago

“Amazing customer service. I were served by Fran, she was so helpful and Beaverbrooks are so lucky to have have employed someone as wonderful as her. Thank you so much. Will be shopping there again in the near future.”

Posted 3 years ago

“My goegous gucci watch arrived today a special christmas treat to myself I've wanted one for years and I am looking forward to wearing it over Christmas and for many years to come I love it”

Posted 3 years ago

“I highly rate Beaverbrooks. I have just purchased a Tag 2020 Connect wristwatch. Ordered Sat 27th June 2020 19.30 process was smooth as silk. Had an email last night saying watch would arrive Sunday 28th June but would not know what time until 11 am next morning. Had a text saying delivery between 10 am and 11 am. 10.04 door knock. Package arrived in a sealed bag and heavily packaged in a box with the standard Tag gift box wrapped in six sheets of Beaverbrook wrapping paper to protect the watch from damage.. Superb. Thank you Beaverbrook superb service. DPD were brilliant. This is the third watch from Beaverbrook and it won’t be the last. Thank you for a great experience.”

Posted 3 years ago

“The DERBY team are amazing so friendly every time I go in ! Nothing is too much trouble for them. Had my engagement ring from there and also found an amazing wedding band from the Derby store too. What makes the experience for me is each and every one of the team at the derby store they really have fantastic costumer service. Will defiantly pick this shop to buy any future jewellery the experience leading up to my wedding choosing wedding band and getting my engagement ring fixed when I had a tiny Dimond unfortunately come out was extremely good and kept me informed (even in lockdown) what was happening with my engagement ring. SUPER TEAM hope they read this. Katherine.V”

Posted 3 years ago

“well if i had read some of these reviews they may have put me off but i didnt, so i ordered a Tag watch Saturday evening, took 5 minutes to do the finance and Monday the watch arrived as described. Great watch, great communication from Beaverbrooks and also the courier company. I very rarely leave reviews but was so impressed with the overall service i thought i should. Excellent”

Posted 3 years ago

“I went to Maidstone Beaverbrooks today to collect a ring that was ordered in for me ... due to Canterbury store being closed down ! I must say the staff are excellent in there ,especially Lauren .... her professionalism and service is spot on , she makes you feel Special , and recognised me from my visit before , they don’t rush you or pressurise you to buy .... extremely impressed, can’t say I ever felt like that from the Canterbury branch x”

Posted 4 years ago

“I went to Leeds White Rose today and bought a silver ring, served by Abigail and Anna, they treat me the same as someone who was buying a £10,000 diamond ring. Absolutely lovely girls, and a delight to deal with. Would highly recommend Beaverbrooks, I was highly delighted with my ring and also with the lovely girls service.”

Posted 4 years ago

“I cannot fault the customer service I received today at the Beaverbrooks store in Wigan, the staff were very helpful and accommodating, thank s again for going the extra mile, you made my day.”

Posted 5 years ago

“Ordered a bangle last night for the love of my life! Delivered today and delighted. Thank you to all you behind the scenes staff who make this work.”

Posted 5 years ago

“Today we went to buy another watch the staff in your Barnsley branch are very professional and polite can see me and my wife visiting again Merry Christmas from Mr and Mrs Hughes”

Posted 5 years ago

“I had a fault three times with my engagement ring,Charlotte at customer service dealt with me every time,so lovely,considerate,professional,went beyond to really help me try and fix it,excellent at her job.thankyou Charlotte.”

Posted 5 years ago

“Outstanding service. Staff were friendly, genuine, attentive without being overbearing, and understood my needs exactly. They found me the perfect item, within my budget.”

Posted 6 years ago

“Bought Marc Jacobs watch in the sale. Great quality and great price!”

Posted 6 years ago

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Beaverbrooks the Jewellers is rated 3.5 based on 39 reviews