I'm saying NORMAL but then what do I have to gauge it against? I don't buy cars every day. I think I am being a little generous, but it weren't bad. I guess some of my marking is based on what I am presented with as the company and what I actually received as a buyer. It was an okay transaction using a finance deal to make the purchase. I did a lot of the chasing to see it through. The number plate fell off the back of the car when I closed the boot. I still have an 'unresolved issue' with an exhaust sensor which became apparent 1hr 20mins after driving off the forecourt and Beck Evans have not really shown much concern about the recovery. When told that the 24 month BMW warranty was obligatory it was also mentioned that even the exhaust was covered. It is not. The car was sold for around £10,500 and like I say I don't buy cars every day. It is now juddering when it starts so I have another issue to deal with and my confidence and happiness about buying a nice car for a lot of money from a caring dealer diminishes. Gary Gibson