MR RON
The purchase was straight forward with the dealer not prepared to make any concessionary adjustments to the purchase price, but the car was good value anyway. After about a month the car developed an awful squeal which sounded like the gearbox as it was below my feet. I spoke the salesman who put me on to the workshop and the mechanic there wanted me to bring the car all the way from Horsham. My question about the possible (further) damage to the gearbox ( should it be that) driving it a long distance got no response except that he would get the salesman to ring me. the salesman never rang me so I was left to sort the problem by myself with my local garage. The problem in the end was that an exhaust bracket had finally corroded through (not picked up on the MOT) and was giving a metal against metal sound on acceleration. Not so bad after all but my concerns are regarding after sales customer care, The thoroughness of the MOT, the mechanic's knowledge of gearboxes and possible damage of driving it a long distance, and the salesman not calling as the mechanic said he would. So the sale and aftersale became normal rather than good or very good. Shame. Luckily on purchasing the car i checked to find the locking wheel nut not in the car and it was finally found in the workshop.....otherwise that would have been a problem later on....... It is a nice car in excellent condition and the price was reasonable, but what followed after the sale, spoilt the whole experience.
8 years ago
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BECK EVANS has a 4.9 average rating from 4,643 reviews

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