Buying a young Land Rover Discovery was a big deal for me and having found Beck Evans on the internet and having not gone down the approved used car via the franchised dealer network route, I was apprehensive.
I needn't have been. The service I received from Beck Evans and from Matthew Couper in particular was outstanding. For me the real test of service is when things go wrong, like when my part ex vehicle decided to have a rear suspension collapse just as it was being road tested! Beck Evans could not have been fairer in the way this was dealt with, seeking only to recover the replacement part cost which in the end was manageable and not the deal breaker I at first feared.
Some weeks later when I discovered a broken fuel filler protection device, without quibble Beck Evans cut me a cheque for the replacement part enabling me to use my local Land Rover specialist and saving me the need for a 120 mile round trip from my home to sort.
I would have no hesitation in using Beck Evans again, their service is first class and they deserved my business.
9 years ago
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