Your service was excellent or rather very good dealing with your staff member Tim . The reason why I now rate the after services on the vehicle we bought as Very bad. We have the vehicle for about 3 weeks and the problems it's having I just feel like taking it back and claiming my money back. My wife liked the vehicle and prefered us to purchase the Rav4 from you and I wanted us to but it from the Toyota dealers because of the problems that we are facing now with you . It's very disappointing and frustrated when you get let down like what you are doing to us right now. Yes vehicles do breakdown but it should not be our problem if you don't have a automatic vehicle available which we can use whilst you repair the vehicle You appear to only be interested in our money nevermind all the inconveniences that we will be going through without a vehicle. We were very impressed driving into your yard , the services from your staff and that you delivered the vehicle and three weeks later we find ourselves in a helpless situation wishing we never bought this vehicle from you. My wife is very considerate and advised me to wait on Tim who will get back to us with a positive way forward to resolve the problem. I expect you to come up with a resolution by tomorrow as I will take further action. Many thanks Peter Curtis