Brad Kington
I recently purchased a 2013 nissan cabstar from Beck Evans. I collected it on a Saturday afternoon. I drove a short way and parked the vehicle for a few hours and returned to drive home. The smoke that came from it was unreal. I've had vans and trucks all my life and was not expecting a brand new truck by any means. People were actually stopping me on the way home. Monday morning I called and was contacted by someone from the workshop who openly admitted they knew about the smoking issue and still went ahead and sold me the vehicle. They asked me to drive the vehicle for 1000 miles presuming so they could claim of my warranty that I paid for. I reluctantly agreed as I did not want to cause them any issues and at this point thought it would be plain sailing. By the Wednesday it was evident that the vehicle had a serious problem and after starting the truck outside a local cafe filling it with smoke I called the workshop and arranged to return the truck. The following Saturday the truck was dropped back to beck evans and they then had the vehicle for 2 weeks to which I had no replacement. After finally having enough and a few stroppy emails I had a call from sales manager Shaun. Admittedly shaun arranged a spare truck for the duration they had mine. They also offered me a poxy free mot and service next year. (Hope it's not from the same mot company as the ones who mot'd my replacement. That came straight from mot allegedly but had no working wipers!) The truck they delivered me had no working windscreen wipers resulting in after them dropping it to me I was stranded on my way home as it was raining. Again another vehicle from beck evans stranded outside my house. 4 days later I had a truck that worked, it didn't lock but it drove. Finally my truck was delivered back and all seemed OK. I left it for a week but all that had changed was the black smoke had slightly stopped and the white smoke hadn't. The engine management light was now on and the truck was missfiring. It then took a further 2 weeks for them to agree to buy the vehicle back from me. Beck evans could not repair the vehicle, puts a lot of hope into a company that sells vehicles in excess of 200k and can't fix an old cabstar. My finance agreement with Motonovo needed to be unwound by Beck Evans instead they settled the finance resulting in me losing 2 months payments made for a truck they had longer than I did. We are now over 3 months on and I'm still trying in contact with shaun who insists he did all that was asked. The only person at Beck Evans that has any decency is Billy in the workshop he is a genuine person. In a nutshell, beck evans knowingly sold me a vehicle with an issue they couldn't rectify, then supplied another un road worthy vehicle in the mean time. Its now cost me time and money all because In the beginning they didn't do the right thing. I would not buy another vehicle from them and would strongly advise others the same.
1 year ago
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BECK EVANS has a 4.9 average rating from 4,636 reviews

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