Being one of life's moaners Its not often I'm happy with a service I receive, working as an estate/letting agent I'm used to dealing with customer service. I found a LR defender for sale with Beckevans on the 26th Dec and called up on the Sunday to be pleasantly greeted by someone who came to work on a xmas sunday! Great start, I dealt with Andrew who carried out a vehicle 'walk around' on the day with me and didn't try the usual salesman blag ' I've got loads of interest and someone is coming over this afternoon to buy this car.' It was all left to my choice and was not rushed into making a decision to buy, I said I'd call back in the week to arrange a deposit payment and collection date. This all went to plan and he held the car for a further 7 days for me whilst we sorted out a 150 mile trip to Kent. We were collected in a lovely new Mercedes E63 from Sidcup station and driven to the showroom, it was dark by then - having not physically seen this car I was buying I asked them to drive it in their into lit garage and dry any rain off it - they did this whilst I sat and had a coffee with my wife. The car was exactly as described - MINT! all the relevant paperwork was present and the money transaction went through straight away. I would come back and buy off these guys again.