It's a shame that I would otherwise give a "Very Good" because the sales process was pretty good. It was a bit busy and I had to wait but only because of the original sales person being sick. But I had a good test drive, loads of time to look at the car and after a hard bit of bargaining, got a good and fair trade in. The reason I am only giving "normal" is because after I drove home and drove around a few days, I found oil dripping from the front of the car!! Thinking the worst, I opened the bonnet to find that the oil filler cap was not in place and oil sprayed all over the engine bay. In fact, the cap was jammed against the front of the boot-lid (fortunate that it was not lost). The PDI guy must have forgotten to re-fit it! Lastly, all of the tyre pressures were different. Again another basic PDI error. Well, no major harm done apart from a messy engine bay (which will cost to clean). But annoying mistakes. Otherwise, the car, an E350 Coupe is lovely to drive and I have a 6 month warranty to cover anything that might go wrong.