Absolutely Appalling Customer… Absolutely Appalling Customer Service...! I ordered my bed and paid for express delivery. First signs were that all was going well, within 4 days i had received my delivery date to be delivered on the 6th day. However on the day i received a text message to say the delivery was cancelled due to unforeseen circumstances (the bed broke upon loading onto the van!). 3 weeks later and even with daily calls to the call centre (where they seem to routinely put you on hold for one hour before considering taking your call) they could not confirm when my bed would be delivered. They eventually confirmed that it was with dispatch who would phone to arrange a new delivery date. After the 4th week, dispatch still hadn't phoned. I therefore called and emailed to cancel my bed order but still haven't received my refund. They only gave me a refund for the express delivery service payment but not for the bed itself. I'm therefore unfortunately going to have to continue to call their help desk for goodness knows how long before I eventually receive my refund. Since then i purchased my bed from another company where i received it within the same week. Anyway that was my experience with Bedworld. To anyone reading this some words of advice. Do not bother emailing. Nobody replies and when questioned they claim not to have received any emails even though i regularly get acknowledgements back. Secondly, do not trust anything anyone on the help desk says, even something as simple as a request to confirm they have cancelled my order will not be honoured. Thirdly, don't ask to speak to a manager or state that you wish to complain as they simply hang up the phone on you. Finally, to save yourself the hassle, just don't place the order with Bedworld in the first place. Find another company. Preferably one that has greater than a 50% positive rating....