Ordered a bed. Sent to my billing address not delivery address. Saw this on the order contacted them twice to say it was the wrong address. Confirmed it was changed and the date would be delivered, turned up at the wrong address and late. Driver refused to take the bed to the correct address. Reluctantly said would take the bed he dragged the first 2 part of the bed off the van and asked my husband to carry them with him. Got the final piece the headboard and it was incredibly damaged. Refused the bed said dont want it driver refused to take the parts he had unloaded back and only took the headboard saying call up get it replaced?? Took 3 hours of my time to try and get through on the phone after being hung up on 3 separate times. Tried chat spoke to Megan who half way though our chat disconnected me after telling me there were no drivers in the area to collect the bed and she would process a refund. (Also to add the parts of the bed that they have left are also damaged) Got back through to Megan after telling her she cut me off to be told she thought id gone?? She again advised a refund would be placed Contacted them on Facebook who advised refund had been placed and bed half already been collected (still sat in my father in laws kitchen) I had to send a picture to prove it hadn't been collected. I was told earliest bed could be collected was 3-5 working days was meant to be picked up yesterday got a phone call to say will be today (Xmas eve) Chased refund still not in after over a week ignored on Facebook. Phone lines never answered and disconnected and messages being ignored too. Im waiting for £700 back and them to removed half a broken bed DO NOT EVER USE THIS COMPANY ABSOLUTELY SHOCKING EXPERIENCE