I will NEVER order from Bedworld again. This whole experience has been a headache. I didn't get any instructions with my bed. Therefore the assembly instructions are not clear. Secondly, the bed was faulty when it arrived. There was a rip at the back of the bed and the twin ottoman bases do not line up properly once fitted. Finally, there were only 3 bolts provided when I believe there should be one more. The bed was delivered by just one person which is unacceptable. I live alone in a flat and am unable to lift 3 separate parts of a heavy bed up 2 flights of stairs. I am extremely dissapointed with the poor customer service I have received from Bedworld and the communication has been appalling and almost non existent. I've been on hold for over 30 minutes on the phone with no answer, no answer to my emails and no answer to Instagram direct messages even when can see that the account is active and currently online!!! I am requesting a full, free refund from them. I DO NOT recommend Bedworld at all. The only reason why it's not just 1 star is because overall the bed looks pretty - I purchased the Elle Wing floating Ottoman bed